[Hiring] Sales Operations - Order Management Specialist @Arctic Wolf

Role Description

The Sales Operations - Order Management Specialist plays a key role in executing day-to-day order and contract operations across the quote-to-cash lifecycle. This position is responsible for ensuring accuracy in order processing, maintaining alignment with contract terms, and supporting some renewal quote generation. This role works cross-functionally with Sales, Customer Success, Legal, and Finance to ensure timely and accurate processing of orders and renewals.

Responsibilities - Order Processing & Order Management

• Process customer orders and enter accurate data into CRM and billing systems
• Review contracts and validate alignment with pricing, terms, and order details
• Ensure approvals are in place and orders meet internal policy requirements
• Collaborate with Legal and Finance to resolve discrepancies
• Respond to Sales inquiries related to orders and invoices; and support order corrections as needed

Responsibilities - Sales Support

• Provide first-level administrative sales support
• Support the end-to-end opportunity lifecycle, including renewal quoting as needed
• Serve as a data steward for accurate partner, prospect, and customer data within Salesforce

Qualifications

• Detail-oriented with strong focus on accuracy
• Organized and able to manage high-volume work
• Strong communication and cross-functional collaboration skills
• Process-driven with a focus on data quality

Requirements

• 2+ years of experience in order management, sales operations, or similar role
• Experience with contracts, subscriptions, or SaaS billing
• CRM experience (Salesforce preferred)

Preferred Qualifications

• Undergraduate degree from an accredited university

Security Requirements

• Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls
• Background checks are required for this position

Benefits

• Equity for all employees
• Flexible annual leave, paid holidays, and volunteer days
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance
• Fertility support and paid parental leave
• Employee Assistance Program