[Hiring] Sales Operations Manager @Hyphen Connect Limited

Role Description

We are currently in search of a data-driven and execution-oriented Sales Operations Manager who will serve as the operational backbone for our Go-To-Market organization. In this mid-level position, you will play a crucial role in bridging the gap between strategy and execution, ensuring that our sales team is equipped with the necessary data, resources, and streamlined processes to drive revenue growth effectively. You will take ownership of the pipeline architecture, function as the central nervous system connecting cross-functional teams, and transform complex Go-To-Market data into actionable strategic insights.

Key Responsibilities

• Pipeline Management & Sales Execution
  • Pipeline Architecture: Take ownership of CRM hygiene by standardizing data entry, managing deal stage progression, and ensuring forecasting accuracy.
  • Execution Support: Serve as the primary escalation point for deal-desk operations, effectively removing obstacles from the quoting, contracting, and closing processes.
  • Account Planning: Design and facilitate the account planning cadence. Provide Account Executives with historical data, whitespace analysis, and structured frameworks to optimize territory yield.
• Strategy & Data Analytics
  • Performance Tracking: Develop and maintain live dashboards that monitor core sales metrics, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), win rates, and sales cycle velocity.
  • Bottleneck Identification: Conduct ongoing variance analysis on the sales funnel to identify drop-off points and propose structural interventions.
  • GTM Strategy: Collaborate with Go-To-Market leadership to define territory carving, quota setting, and compensation plan mechanics.
• Sales Enablement & Collateral Management
  • Asset Centralization: Oversee the complete lifecycle of sales collateral, including pitch decks, case studies, and one-pagers. Ensure that the sales team has immediate access to the most current and effective materials.
  • Enablement Delivery: Coordinate onboarding for new representatives and provide continuous training on product updates, competitor positioning, and objection-handling frameworks.
• Cross-Functional Liaison & Core Operations
  • GTM Alignment: Act as the primary liaison connecting Sales with Marketing, Product, and Finance to ensure consistent messaging, accurate billing, and seamless product feedback loops.
  • Tech Stack Ownership: Audit, maintain, and optimize the Go-To-Market software stack (CRM, outreach sequencing, data enrichment tools) to maximize adoption and return on investment.

Qualifications

• A minimum of 3–5 years of direct experience in Sales Operations, Revenue Operations, or a highly analytical role within a B2B sales environment.
• A strong understanding of CRM principles, relational Go-To-Market data, and data visualization/spreadsheet tools.
• Demonstrated ability to synthesize raw data into strategic narratives.
• Highly organized with a low tolerance for systemic inefficiencies.
• Exceptional written and verbal communication skills are required to manage stakeholders across multiple departments.

Requirements

• Ability to rapidly adapt to and optimize modern tech stacks.
• Proficiency in English as the primary working language.

Nice-to-Haves

• Experience in leveraging LLMs and AI tools to write scripts, automate operational workflows, analyze datasets, or accelerate execution (commonly referred to as "vibe coding").
• Proficiency in Mandarin.
• Previous experience within the Web3, crypto, or blockchain industry.
• Experience in scaling processes within an early-stage or hyper-growth startup environment.