[Hiring] Sales Operations Lead @Hightouch

Role Description

We're hiring a seasoned Sales Operations professional to be the right hand to our Head of Revenue Operations and a force multiplier for the entire GTM organization. This is a hands-on, senior individual contributor role for someone who can own problems end-to-end. You’ll touch all aspects of our sales performance, from pipeline and forecasting to territories and process — and drive real impact.

Hightouch has grown from 10 to 50+ account executives in under two years. That kind of growth creates complexity and we need someone who can cut through it quickly, surface what actually matters, and iterate their way to better answers. This is not a role for someone who simply administers existing processes. It's for someone who questions whether the process is right in the first place, fixes what's broken, and builds what's missing.

This role reports to our Head of Revenue Operations. You'll be hands-on-keyboard from day one while also helping build the foundation for how RevOps scales at Hightouch.

What You'll Do

• Own pipeline and funnel analysis with a bias toward action.
• Track how deals move through the funnel, find what's broken, deeply understand why, propose a fix, ship it, and learn from it.
• Support the weekly forecast with bottoms-up rigor and surface risk before it becomes a miss.
• Run territory and account management as a living system.
• Maintain coverage models, balance books of business as we grow, help reassess segmentation, and evolve propensity scoring, intent signals, and routing.
• Build reporting and systems that scale.
• Develop dashboards, models, and repeatable processes so insight and operations don't get reinvented every cycle.
• Connect dots across the GTM org.
• Partner across marketing, finance, pre-sales, post-sales, and the exec team.

Qualifications

• You've operated in high-growth, high-velocity sales environments.
• Ideally with 50+ AEs at a company selling enterprise software at multi-$100K or $1M+ price points.
• You think from first principles.
• You have a bias toward iteration over perfection.
• You're genuinely hands-on-keyboard.
• You've used data, comp, and visibility to change behavior.
• You're a clear, direct communicator.
• You have empathy for sellers.

Requirements

• Quota-carrying experience is a plus.

Benefits

• The salary range for this position is $180,000 to $250,000 per year, which is location independent in accordance with our remote-first policy.
• Meaningful equity compensation in the form of ISO options.
• Early exercise and a 10 year post-termination exercise window.