[Hiring] Sales Operations Coordinator @Fresh Prints

Role Description

The Customer Service Agent - Phone role at Skylight involves managing purchase orders and ensuring accurate order processing through ERP systems. Responsibilities include:

• PO Management & ERP Entry
  • Create and process sales orders accurately in NetSuite from retailer POs and internal sales agreements.
  • Own the sales order approval workflow — review forecast, quantities, and pricing before release to fulfillment, maintaining organized records of purchase orders.
  • Check and validate pricing on every order against contracted retailer pricing, promotions, and current price lists, flagging discrepancies before they ship.
• Order Execution & Follow-Through
  • Manage change orders triggered by inventory shortfalls, allocation issues, or shifts the sales team didn't anticipate.
  • Proactively communicate order changes and potential fulfillment issues to the sales coordinator, confirm revisions are implemented as intended, and align all stakeholders on next steps.
  • Reconcile SPS Commerce with NetSuite weekly to ensure purchase orders, order details, and updates match across both systems, identifying and resolving discrepancies promptly.
• Sales/Forecast Tracking
  • Track weekly sell-in and sell-through forecasts by retailer to monitor performance and identify trends.
  • Partner with the sales coordinator to review and communicate significant week-over-week changes.
  • Maintain the retail demand master with accurate sales data and update the promo tracker daily during key promotional periods.
• Business to Business
  • Manage inbound B2B inquiries, responding to requests and providing pricing information.
  • Create and process Shopify orders for approved B2B opportunities.
  • Set up new customer accounts in Shopify as needed.
• Account Administration
  • Maintain retailer-specific setup in NetSuite/Shopify (item mapping, pricing tiers, ship-to locations).
  • Support new retailer/program onboarding and seasonal program setup (e.g., new SKU launches, promo pricing).
  • Escalate any high priority issues to Team Leads.

What Success Looks Like:

• Orders are entered and approved accurately and on time, with no pricing errors reaching fulfillment.
• Inventory-driven change orders are caught and communicated before they become a retailer escalation.
• Sales reps trust this role to handle sales and purchase order tracking so they can focus on selling.

Qualifications

• 2–5+ years of experience in sales operations, order management, or retail account operations; CPG, consumer electronics, or similar industries preferred.
• Experience managing retailer POs from receipt through ERP entry, with hands-on experience in NetSuite (strongly preferred), retailer portals, and EDI.
• Exceptional attention to detail when managing pricing, SKUs, quantities, and delivery requirements, catching discrepancies before they impact fulfillment.
• Clear, proactive communication skills, including escalating issues and communicating delays, shortages, and order discrepancies to management.

Requirements

• Systems: NetSuite, Alloy, Unify, SPS Commerce, Excel, POL (Target), CPFR (Best Buy).