[Hiring] Sales Operations Coordinator @RYZE

Role Description

The Sales Operations Coordinator supports the connective tissue between our sales team, our retail and distributor partners, our marketplace channels, our 3PL, and our finance team. You ensure every purchase order flows accurately, on time, and chargeback-free — whether it arrives as an 850 from a grocery distributor or as a replenishment order from Amazon. You'll also be the go-to for sample requests and for the special projects that come with a fast-growing brand, from kitting and bundle builds to one-off retail and ecommerce initiatives.

• Purchase order accuracy and EDI management
• Own the daily EDI order flow: monitor inbound purchase orders, validate them against agreed pricing, item, MOQ, and allowance terms, and resolve exceptions before they enter the fulfillment queue.
• Manage the full transaction lifecycle, including 850 (purchase order), 856 (advance ship notice), 810 (invoice), 852 (product activity/sales data) where applicable.
• Investigate and clear EDI errors, failed transmissions, mapping breaks.
• Ecommerce order fulfillment and inventory management (Amazon and Walmart.com)
• Support inbound shipments, shipment plans, and book carrier appointments.
• Monitor inventory health across both marketplaces: sell-through, weeks of cover, and inbound pipeline; flag low-stock and out-of-stock risk early and coordinate replenishment with demand planning and the 3PL.
• Special projects and sample support
• Coordinate kitting, bundling, and repack projects end to end — confirm component inventory and lead times, and issue work orders to the 3PL.
• Support special projects and tracker — materials such as shippers, displays, inserts, and packaging, and keep timelines on track against the retailer's or channel's in-store or go-live date.
• Support the sample program: intake and prioritize sample requests from sales, marketing, and brand partners; manage sample inventory levels and reorder points; and ensure requests ship accurately and on time.

Qualifications

• Hands-on EDI experience is mandatory. You have worked directly in an EDI platform managing live retailer transactions.
• 2+ years in sales operations, order management, customer service, or supply chain at a CPG, food & beverage, or consumer brand.
• Direct experience supporting retail and distributor accounts (grocery, natural, club, mass, or e-commerce).
• Working experience with ecommerce order fulfillment and inventory management on Amazon and/or Walmart.com — including order flow, inbound shipments, and monitoring stock position.
• Advanced spreadsheet skills and comfort reconciling large data sets across systems that don't agree with each other.
• Exceptional attention to detail — this role is judged on accuracy, and small errors become five-figure deductions.
• Proven ability to juggle multiple projects and deadlines at once, and to keep sample and special project requests moving without dropping the day-to-day order flow.
• Clear, proactive written communication with retail buyers, replenishment analysts, 3PL partners, and internal teams.
• Strong sense of ownership and follow-through with the ability to build, maintain and continuously improve processes.

Requirements

• NetSuite experience is a strong plus — order management, item records, saved searches, and customer/pricing setup.
• Experience with both Vendor Central (1P) and Seller Central (3P) models, or with Walmart's equivalent 1P and marketplace setups.
• Familiarity with FBA and WFS inbound processes, shipment planning, and stranded inventory resolution.
• Hands-on experience with kitting, bundling, or co-pack projects, including BOM setup and work orders.
• Exposure to 3PL operations, routing, and LTL/TL freight scheduling.
• Interest in functional beverage, wellness, or better-for-you food categories.
• The perfect candidate would be self-motivated, excellent in written and verbal communication, with successful problem-solving skills.

Benefits

• Competitive compensation aligned with experience and market benchmarks.
• Comprehensive benefits package.
• Paid time off and company-observed holidays.
• Opportunities for professional growth and development.
• A collaborative, inclusive, and supportive work environment.
• Access to tools, resources, and training to support success in the role.