[Hiring] Sales Operations Analyst @Smart IMS

Role Description

The T1 Sales Operations Analyst is a critical contractor role that supports the T1 and Total Display Sales org with forecasting, reporting, and escalation management. The Sales Analyst will be expected to collaborate across multiple Client teams and with key customers.

• Supports channel aging reduction
• Consolidates aging via distributor inventory reporting and knowledge from CPFR/pipeline
• Weekly reporting to PM, T2 and T3 sales teams
• Reporting:
  • Shipment tracker (POS reporting, mapping to BOs)
  • SCM prep data
  • Exec COF summary
  • Pipeline reporting to reps
  • WoW changes
  • Executive T1 update consolidation by category
• CPFR:
  • Flags opps W/C for Ap1
  • Attends and provides BO guidance on CPFR calls
  • Follows up on needed pipeline updates
• SFDC W/C - AP1:
  • Ensures all W/C are flagged in SFDC for AP1
  • Looks for opportunities IQP - Objective is to increase Ap1 and drive higher sell through
• Allocation Management:
  • Manages all constraints and prioritizes end user allocations
  • Sends a weekly priority list to SCM for orders that need to drop or receive allocation
  • Monitors product being held for BO’s while we have backorders elsewhere
  • Facilitates what can be allocated where based on incoming & timing
• LED and LCD-S CPFR Calls:
  • Flags opps W/C for Ap1
  • Attends and provides BO guidance on CPFR calls
  • Follows up on needed pipeline updates
• Provides trends and analysis:
  • Weekly reporting: Zsales, WOW pipeline changes
• Extended Warranty Returns:
  • Requests come from customer care/service team
  • Works with Client’s 3rd party company for warranty confirmation on warranty contracts
  • Enters all extended warranty return pumis into system
• Overall customer service:
  • Receives daily requests on PO status from customers and internal sales - all Tiers
  • Receives and provides daily inventory updates to sales - all Tiers
  • Receives and ensures Ap1/opp coverage from T3/T2
  • Shipment tracking requests
  • Serial number requests

Qualifications

• Experience in sales operations or related field
• Strong analytical skills
• Proficiency in reporting tools
• Excellent communication skills

Requirements

• Ability to work collaboratively across teams
• Experience with CPFR and inventory management
• Familiarity with SFDC
• Strong organizational skills

Benefits

• Competitive hourly rate
• Remote work flexibility
• Opportunity to work with a dynamic team

Company Description

cyberThink is an Equal Opportunity Employer.