[Hiring] Sales Manager - Account Management @Baker Hughes

Role Description

As a Sales Manager - Account Management, you will be responsible for managing key customer relationships, driving account growth, and ensuring the successful delivery of Drag Reducing Additives (DRA) programs. You will work closely with customers, account representatives, technicians, and cross-functional stakeholders to optimize customer operations, deliver technical solutions, and strengthen long-term strategic partnerships while supporting commercial objectives.

As a Sales Manager - Account Management, you will:

• Build long-term strategic relationships by providing account management support while understanding customer business requirements and identifying sales opportunities.
• Develop and execute account strategies that support revenue growth, customer retention, and business objectives.
• Safely manage the day-to-day operations of Drag Reducing Additive (DRA) programs to ensure performance, reliability, and value delivery for customers.
• Serve as a trusted advisor by understanding customer challenges and delivering value-driven technical and commercial solutions.
• Apply account management fundamentals to understand customer requirements, support account P&L objectives, and identify business growth opportunities.
• Identify, coordinate, and collaborate with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Manage the day-to-day operations of existing applications and equipment supporting customer accounts.
• Conduct routine monitoring, analysis, and reporting of treatment program performance to support customer objectives and operational effectiveness.
• Collect and interpret operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations.
• Develop, deliver, and lead business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders.
• Provide field support and technical guidance related to customer operations, projects, equipment performance, and operational challenges.
• Support equipment repairs, scheduled maintenance activities, and operational reliability initiatives to ensure customer success.
• Manage chemical inventories, product deliveries, and associated customer site activities.
• Monitor account performance and identify opportunities to improve customer satisfaction, operational effectiveness, and business results.
• Promote effective communication and collaboration between customers, field personnel, technical teams, operations teams, and leadership.
• Follow Sales and Service Standards across customer accounts to ensure compliance with company and customer requirements.
• Support account planning, opportunity development, and commercial growth initiatives.
• Lead and develop team members through coaching, mentoring, performance management, and professional development.
• Support a culture of safety, accountability, continuous improvement, and operational excellence.
• Conduct all business activities in accordance with company health, safety, environmental, legal compliance, and ethical standards.

Qualifications

• Bachelor's degree in Chemical Engineering, Engineering, Chemistry, or a related technical discipline preferred.
• Experience in Sales, Account Management, Business Development, Customer Success, or a related commercial role.
• Minimum of 3 years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries.
• Experience building and managing strategic customer relationships.
• Experience leading and developing teams in a customer-facing environment.
• Strong understanding of industrial chemical treatment technologies and sales processes.
• Strong mechanical aptitude and troubleshooting capabilities.
• Previous laboratory experience and/or familiarity with analytical methods, data interpretation, and performance evaluations.
• Comprehensive understanding of customer requirements and market conditions.
• Experience supporting technical sales activities and delivering customer-focused solutions.
• Strong communication, presentation, and stakeholder management skills.
• Ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner.
• Ability to identify customer needs and translate them into business opportunities.
• Strong organizational, planning, and project management capabilities.
• Strong problem-solving and decision-making skills.
• Ability to influence stakeholders and collaborate effectively across multiple functions.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Customer-focused mindset with a commitment to operational excellence and business results.
• Demonstrated commitment to safety, compliance, and continuous improvement.
• Ability to drive a company vehicle as required to perform job duties.
• TWIC Card or the ability to obtain a TWIC Card.

Requirements

• This role may require customer visits, account reviews, technical discussions, field support, equipment maintenance coordination, business planning activities, and collaboration with cross-functional teams to support customer success and business growth.
• Work Schedule: Monday-Friday, 7:00 AM - 4:00 PM, with flexibility to support customer and business requirements outside normal business hours as needed.
• Travel Requirement: Up to 50% travel to support customer projects, business reviews, troubleshooting activities, equipment repairs, field support, and relationship-building initiatives.

Benefits

• Career development and leadership training opportunities.
• Medical and wellness benefits.
• Financial and retirement programs.
• Additional voluntary benefits.