[Hiring] Sales Manager @Crystalia Glass

Role Description

We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.

This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.

Responsibilities:

• CRM & Sales Operations:
  • Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
  • Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
  • Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
• Team Leadership & Development:
  • Lead and develop the sales team.
  • Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
  • Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.
• Inbound Lead Management:
  • Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
  • Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.
• Call Quality & Communication Standards:
  • Own call quality and communication standards, with calls as the primary channel for US-based clients.
  • Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.
• Performance & Analytics:
  • Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
  • Design and execute data-backed initiatives to improve conversion and overall sales performance.
• Proactivity & Continuous Improvement:
  • Proactively identify and solve problems, taking full ownership even with limited resources.
  • Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

Qualifications

• 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.
• At least 2 years of managerial experience, leading and developing sales teams.
• Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
• Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
• Experience managing inbound sales, preferably in a B2C or high-volume environment.
• Experience leading teams of 5+ Sales Reps.
• Strong analytical mindset with the ability to make data-driven decisions.
• Experience with call-based sales models.
• Fluent English (working with US-based clients).
• High level of involvement in day-to-day sales operations.

Nice-to-Have

• Experience scaling inbound sales teams.
• Proven success improving conversion rates.
• Familiarity with call tracking and call scoring tools.
• Background in fast-growing or high-volume sales environments.

Benefits

• Full-time, remote role (8:30 AM – 5:00 PM EST).
• B2B contract.
• Fixed salary plus performance-based bonuses.
• Real ownership of the sales function in a scaling U.S. business.
• Opportunity to work with a professional international team and prestigious U.S. clients.