[Hiring] Sales Manager @Point Digital Finance, Inc.

Role Description

We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.

As an Inside Sales Manager (B2C), you will:

• Cultivate a culture of continuous learning by coordinating ongoing sales training sessions.
• Handle the hiring and onboarding of new Account Managers/Sales Reps.
• Serve as a key point of contact for cross-functional partners on sales-related initiatives.
• Develop and implement key sales initiatives to drive business growth.

Responsibilities

• Day-to-Day Team Support:
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management:
  • Establish monthly sales goals.
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls.
  • Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training:
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding:
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support:
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives:
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Qualifications

• Bachelor’s degree in a related field, or equivalent practical experience.
• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.

Requirements

• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment.
• As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license.
• Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Benefits

• Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends.
• Equity: Meaningful equity because we believe in sharing the value you help create.
• Financial wellness: 401K retirement plans for employees, guaranteed life insurance, and short- and long-term disability coverage.
• Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.