[Hiring] Sales Director @NTT DATA Services

Role Description

We are currently seeking a BPO/Contact Center Sales Executive with Hi Tech vertical experience to join our team remotely.

We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.

Key Responsibilities

• Market-maker who originates deals proactively.
• Subject Matter Expert in one or more of the following industries: Technology, Hi-tech, Fintech, Telecom, Media, Retail.
• Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization.
• Develop a customized transformative Contact Center/CX/BPO/BPaaS proposition, leveraging AI and technology automation.
• Lead the end-to-end sales cycle, collaborating with solution architects, pricing teams, legal, operations, etc.
• Develop and execute a strategic go-to-market plan to create market awareness and demand.
• Build strong executive-level relationships with prospective decision makers and stakeholder influencers.
• Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
• Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.

Qualifications

• 10+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
• 10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
• 10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals.
• 5 years of experience working within or selling to Fortune 1000 clients within the Technology, Hi-tech verticals.

Requirements

• Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
• Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
• Track record of exceeding sales targets and contributing to revenue growth.
• Strong financial acumen and ability to structure complex deal constructs.
• Exceptional executive presence, communication, and relationship-building skills.

Benefits

• Starting pay range for this remote role is $155,290 - $287,574.
• Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
• This position may also be eligible for incentive compensation based on individual and/or company performance.