[Hiring] Sales Associate @MarketSource

Role Description

The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert the call to a sale with an emphasis on most calls being sales-focused. Sales agents are responsible for processing various incoming and outgoing sales-focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.

• Connect with existing and potential customers while ensuring adherence to corporate and department policies and procedures.
• Process various incoming and outgoing sales-focused phone calls for assigned clients and programs.
• Call processing includes:
  • Presenting offers
  • Overcoming caller objections
  • Transitioning between script elements
  • Asking for sales
  • Obtaining, entering, and verifying customer information (e.g., names, addresses, credit card numbers, etc.)
  • Answering questions, resolving issues, and providing customer service
• Depending on program requirements, present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based on product summary information.
• Maintain established quality and completed calls per hour goals while supporting program goals and objectives.
• Maintain excellent product knowledge regarding product offers, pricing, and upsells.
• Exercise exceptional customer service skills to optimize each contact with the customer.
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards, as well as applicable federal laws and regulations.
• Assist in resolving routine program quality issues by identifying issues and researching in a timely manner.
• Maintain required documentation in an accurate and timely manner using established systems.
• Maintain strict confidentiality of information provided by customers or data accessed within assigned systems.
• Maintain an in-depth knowledge of assigned client's products and services, as well as policies and procedures regarding customer calls.
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided.

Qualifications

• Ability to work flexible schedules, which may include working weekends.
• Based on the program, may need to be bilingual in English, Spanish, French, etc.

Requirements

• Minimum High School education/GED.
• Additional education and/or experience requirements may be required based on specific program.
• Passing program-specific assessments required.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)