[Hiring] Sales and Onboarding Guide @Military Spouse Corporate Career Network

Role Description

This is a remote role, but the following locations are excluded: California, Colorado, Illinois, Rhode Island, Montana, North Dakota, Washington, D.C., and Washington. This role is open to military spouse candidates located OCONUS in the following locations only: Germany, Italy, and Spain (EU); Japan, Korea, and Guam; and England (UK); Hawaii, Alaska, and Guam (US).

Being a member of the sales and onboarding team, you will be the frontline expert helping leads learn the benefits of a suite of products. You will:

• Educate new leads on how to navigate our platform, achieve their business goals, and derive maximum value from our expense management and travel solutions.
• Blend product knowledge, problem-solving skills, and a drive to close new business to ensure an exceptional user experience across all touchpoints.
• Own the sales and onboarding experience for new leads, supporting the deployment of the product across businesses, and ensuring the company is set up for success.

You will be a good fit for this role if you are a proactive, sales-minded professional who thrives in a fast-paced, technology-driven environment.

Day in the Life

• Manage account configurations for prospective customers, ensuring customers roll out product features correctly.
• Own a book of business of new leads, being the main point of contact for leads through the sales and onboarding process.
• Serve as a subject matter expert on all products and deliver confident instructions that educate and enable new users.
• Handle communications with assigned sales leads through email and scheduled calls (Zoom).
• Build rapport and meaningful relationships with businesses, building connections and earning trust.
• Collect product feedback from businesses and share it with the relevant teams.
• Be proactive in self-education when product updates are released.
• Manage the customer's business challenges and present clear, ROI-driven strategies.
• Help customers set up and manage integrations with accounting systems like NetSuite, QuickBooks, or Xero.
• Take responsibility, initiative, and coordinate internally to ensure support is always covered.
• Understand the product, its value, and keep up to date with evolving features/company changes.
• Conduct training sessions and Q&As with admins and decision-makers.
• Help set the standard for best practices by selling new products and features successfully.

Qualifications

• 1+ years of experience in a quota-driven, client-facing sales environment (e.g., direct sales, automotive sales, field marketing, or high-volume retail environments).
• Preferred: B2B/B2C, FinTech, SaaS.
• Skilled communicator in both written and verbal formats with the ability to simplify complex sales or product details for customers and teammates.
• Comfort with using tools such as CRMs (HubSpot), Zoom, Gong, and other digital platforms.
• Ability to learn quickly and adapt in a fast-paced environment.
• Ability to identify answers quickly and thrive under pressure.
• Team player mentality with a passion for helping businesses grow.
• Strong technical aptitude in software.
• Equipment is not provided. Candidates are required to have their own laptop or desktop. Noise-cancelling headphones and a second monitor are recommended.

Requirements

• 2+ years of experience in a sales onboarding role in SaaS or FinTech solutions (preferred).
• Prior exposure to Expensify as a platform (user or advocate).
• Familiarity with commission-based structures or working in high-performance sales teams.
• Surface knowledge of accounting practices.

Benefits

• 100% remote.
• Health | Dental | Vision Insurance enrollment.
• Short-Term Disability | Long-Term Disability.
• Life Insurance.
• PTO.
• Yuna Health.
• EAP.
• 401k.
• Perkspot.

Position Details

• Salary: $57,000/annually + uncapped commission (paid monthly).
• Full OTE ranges from $90,000 - $100,000+/annually.
• Start Date: ASAP.
• Schedule: Training: 7 am- 6 pm CST | Monday - Friday.
• Encouraged to expense lunch up to $20/day during training.
• Post-Training: 7 am- 6 pm CST | Monday - Friday; 8 am- 7 pm EST | Monday - Friday; 3 am- 3 pm EST | Monday - Friday.

Compliance & Eligibility

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
• Work Environment: Because this is a remote work role, you must have a quiet, distraction-free work environment, reliable, high-speed internet (Min. 20 Mbps upload/download), and a dedicated and private workspace.