[Hiring] Sales Account Service Representative @Iconma Portal

Role Description

Our Client, a Health Insurance company, is looking for a Sales Account Service Representative for their Remote location.

• 40% Directly responsible for aggressively growing and retaining group enrollment by acting as the primary point of contact, leading benefit interpretation, claims analytics, and issue resolution for clients HR staff, brokers, and consultants on behalf of the organization.
• Requires discretionary judgement to deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations.
• Integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling.
• Utilizes benefit expertise, business acumen and knowledge base as a tool set to resolve client requirements and issues.
• 35% Builds and maintains an active and strong cultivated relationship with client, acting independently as a trusted advisor.
• Collects and analyzes data concerning consumer behavior to understand and share changing needs.
• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company.
• Owner for documenting, tracking, coordinating, and closing account issues and communicating results back to client.
• 10% Participates in benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, implementation oversight acting in a consultative role to strengthen relationships and maximize value realization on behalf of client.
• 10% Partners with Account Manager II and III in conducting nationwide employer and employee educational and communication meetings in person and virtually.
• Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.
• 5% Reinforces with clients, understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs.

Qualifications

• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Preferred qualifications: 3 years' experience in sales, sales support, implementation, benefit administration, service or account management.

Requirements

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage.
• Ability to problem solve, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team.
• Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.
• Knowledge of insurance information, technology and new legislation.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications

• Current health and life license for the jurisdictions of Maryland, DC, and Virginia are required.

Additional Skills

• Top 5 Open Enrollment Skills
• Benefit & Product Knowledge
• Presentation & Facilitation
• Clear Employee Communication
• Q&A & Issue Management

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities