[Hiring] Sales Account Manager @TTM Technologies

Role Description

• Address customer’s needs and concerns to develop and maintain strong relationships.
• Drive business development through new account acquisition and revenue growth within existing accounts.
• Follow up on open quotes and business opportunities for TTM’s full product portfolio.
• Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities.
• Work within TTM sales to provide guidance and support at the different TTM regional sites.
• Work with internal departments to ensure customer needs are understood and satisfied.
• Participate in sales activities, presentations, negotiations and QBRs at the customer’s designated site.
• Develop and present strategic plans for growth.
• Actively work within the Customer Relationship Management Tool (MS Dynamics) to load opportunities, manage customer and account information and provide key account information on a frequent basis.
• Presentations to customers and TTM management and support teams as needed.
• Initiate, recommend and provide solutions to customers.
• Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations.
• Monitor the performance levels of TTM and work with the site level management to drive improvement if needed.
• Work with engineering, supply chain, accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur.
• Provide monthly updates and detail regarding controlled business.
• Support any special projects, programs, or other duties assigned by TTM management.
• Written correspondence to customers and TTM employees and management as needed.

Qualifications

• Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth.
• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers.
• Experience with office tools including but not limited to CRM, Word, Excel, and PowerPoint.
• Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required.
• Maintains a working knowledge of industry certifications and requirements for different market segments.
• Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred.
• Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction.
• Decision making with respect to matching strategies and capabilities with customer demands as well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form.

Requirements

• Bachelor of Science degree.
• A technical background is encouraged.
• International experience preferred.
• Exceptional communication skills and ability to read, write and understand the English language.
• Proven history of successful sales performance, of providing customer service and support that exceeds expectations.
• Excellent attention to detail; excellent organizational and prioritization skills.
• Strong proficiency with working knowledge of Windows Excel, Word, PowerPoint and Outlook.
• Ability to handle a fast-paced environment with high volume of workload.
• Available for travel (25%-40%).

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.