[Hiring] Revenue Manager @Crystalbrook Collection

Role Description

We are looking for a commercially savvy Revenue Manager who sees opportunity in every market shift, understands the story behind the data and has the confidence to turn insight into action.

Reporting to our Director of Revenue and Channel Performance, you will take ownership of the hotel's revenue management strategy, driving commercial performance, maximising profitability and growing market share.

Working in collaboration with hotel leadership and our wider commercial team, you will bring together pricing, inventory, distribution and market intelligence to deliver exceptional results.

This is more than managing rates and availability. It's about understanding our guests, anticipating what's next and making informed, courageous decisions that shape the commercial success of our hotels.

What You'll Be Doing

• Own the strategy.
• Develop and execute dynamic pricing, inventory and distribution strategies that maximise total hotel revenue and profitability.
• Stay ahead of the market.
• Analyse competitor performance, market trends, economic developments and demand patterns to uncover opportunities and strengthen our competitive positioning.
• Turn data into decisions.
• Monitor occupancy, ADR, RevPAR and market share performance, translating insights into actionable commercial strategies.
• Make collaboration count.
• Partner with hotel leadership, Sales, Marketing and Distribution to optimise business mix, grow direct bookings and maximise revenue across all channels.
• Influence commercial performance.
• Lead revenue discussions, evaluate strategy effectiveness and provide meaningful recommendations to hotel and corporate leadership.
• Find the right balance.
• Develop and refine pricing strategies across Corporate, Wholesale, Group, Government, OTA and direct booking segments.
• Look ahead.
• Deliver accurate revenue forecasts, rolling projections and annual budgets, continually challenging and improving our forecasting approach.
• Make technology work smarter.
• Optimise our revenue management, reservation and distribution systems to maximise commercial opportunities.
• Build commercial capability.
• Share your knowledge and develop the revenue management understanding of hotel leadership, creating a culture of commercial curiosity and accountability.

Qualifications

• A minimum of four years' experience in hotel revenue management.
• Strong commercial acumen and a comprehensive understanding of hotel pricing, distribution and yield management.
• Exceptional analytical skills, with the ability to turn complex data into clear, actionable insights.
• Experience with hotel revenue management, property management and distribution systems.
• A strong understanding of market segmentation, competitor analysis and revenue forecasting.
• Exceptional communication, interpersonal and stakeholder management skills.
• A collaborative approach, with the confidence to influence decisions and challenge conventional thinking.
• Strong organisational skills and the ability to manage competing priorities in an ever-evolving environment.
• An interest in Responsible Luxury and a curiosity about how hospitality can do things differently.

Why Crystalbrook?

We are an Australian collection of distinctive luxury hotels and resorts, each with its own personality, connected by a shared commitment to responsible luxury and exceptional experiences.

At Crystalbrook, we believe the only way to fit in is to stand out. We celebrate individuality, encourage fresh thinking and create opportunities for our Collaborators to grow, develop and make a genuine impact.

• We are Customer Obsessed.
• We understand our guests and create experiences that keep them coming back.
• We are Collaborators.
• We share ideas, work together and recognise that our greatest successes are achieved collectively.
• We are Courageous.
• We challenge the expected, embrace change and aren't afraid to do things differently.

If you're ready to bring your commercial expertise, curiosity and fresh perspective to a growing Australian luxury hotel collection, we'd love to hear from you.

Check in to a place where passion meets purpose.