[Hiring] Retention Sales Representative @Vyve Broadband

Role Description

This is a remote/work from home position!

The RSR serves as the primary point of contact via telephone with customers, expected to handle all call types and save/sell appropriate services to customers. The RSR is accountable to achieving daily, weekly, and/or monthly sales and retention goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The RSR routinely answers inbound calls and performs at multiple task levels with computer and software applications for 8 to 10 hours per day while in a seated position.

Job Duties and Responsibilities

• Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers.
• Achieves sales and retention goals for percentage and volume.
• Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company.
• Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services.
• Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements.
• Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve.
• Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities.
• Follows up on customer-related issues, including processes involving other departments.
• Treats all company employees, customers and vendors with respect.
• Performs other duties as required.

Qualifications

• High School Diploma or equivalent, Associate’s Degree preferred.
• Minimum 1-year experience in sales, a customer-facing environment, in-person or call center.
• Ability to learn quickly and deal with complex technology changes.
• Exceptional interpersonal skills and excellent communication (verbal and written) skills.
• Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc).
• Excellent organizational skills and the ability to self-manage your line of business.

Requirements

• Previous sales experience in a goal-oriented environment.
• Previous call center experience.
• Previous experience selling with an established sales process.

Company Description

Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities across 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

• Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.
• Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.
• Together, Vyve serves areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.