[Hiring] Retail Development Manager @T-Mobile

Role Description

At T-Mobile we are customer obsessed, and that customer obsession along with the business results it drives comes to life in our stores. The Retail Development Manager (RDM), Express Stores position works with leadership at 3rd party or Dealer stores in an assigned market and is responsible for influencing and driving those Dealer stores' sales results, while providing guidance, instruction, and feedback to the Dealers to ensure the T-Mobile brand and customer experience is represented by the Dealers in a way consistent with our standards. This includes assessing the operation of the Dealers' stores to ensure compliance with all company policies and procedures. A successful RDM will utilize performance data for dealers to identify and influence Dealers, while also establishing and maintaining relationships with Dealer employees that will permit the RDM to influence the Dealer's performance. The RDM reports to the Sr Manager, Express Stores.

Job Responsibilities

• Analyzing and leveraging performance reports to understand, discuss, and influence sales performance against established targets and KPIs.
• Observing and assessing store operations, staffing protocols, and customer interactions and then providing feedback to address opportunities for improvement.
• Ensuring that Dealer complies with merchandising and collateral requirements and all representations of the T-Mobile and Metro by T-Mobile brand so that they are in compliance with T-Mobile Dealer standards; if not in standard, devises action plan to address non-compliance and improve compliance going forward.
• Strategize with internal T-Mobile partners such as Account Managers and Ops Managers, as well as the Sr Manager, Express Stores on opportunities that can be addressed at broader levels with Dealer owners (Principals) and HQ teams.
• Monitor competitive distribution, product and promotions, and advertising in the marketplace in order to provide input into the strategic planning process for this channel.

Qualifications

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 4-7 years - Related sales experience including indirect/direct/retail/third party selling arrangements.
• 2-4 years - Experience of successfully managing direct reports.

Knowledge, Skills and Abilities

• Sales Management (Required)
• Communication (Required)
• Wireless (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

• Travel Required: Yes

Compensation

• Total Target Cash Pay Range: $89,300 - $161,000, inclusive of target incentives
• Base Pay Range: $66,975 - $120,750

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs