[Hiring] Reservations Sales Agent @Travel + Leisure Co.

Role Description

Are you passionate about travel, vacations, and sales? If you answered “yes” than look no further. The Travel + Leisure Marketing Contact Center is growing, and we are currently hiring Reservations Sales Representatives to join us as a remote Reservations Sales Coordinator working with a supportive leadership team who is invested in YOU and YOUR success!

As a Reservations Sales Coordinator, your primary responsibility will be to:

• Answer inbound calls from guests who purchased a promotional vacation getaway.
• Assist guests with booking their travel dates, general questions, and/or confirming their upcoming reservation through our central reservation system.
• Maintain a high level of customer satisfaction.
• Address any escalated customer service issues that may arise.
• Help deliver on arrivals, increase revenue for the department, and guarantee tour volume for the resorts.
• Engage in package retention (saving the sale), selling of dates, escalation of calls, and retaining the business.

Training Hours (6 Weeks):

• Orientation Day (Friday): Arrive at our office by 9am EST and plan to be onsite until approximately 12PM-12:30PM. You will show your two forms of ID to HR, pick up equipment, set up at home, and be ready for virtual HR Orientation at 2:00pm EST – 5:00pm EST.
• Weeks 1 - 3 (Class Training): Monday through Friday 9am-5pm EST.
• Weeks 4 - 6 (Academy): Monday through Friday 11am-7pm EST.

Post Training Schedule:

• Schedule after training: 12:30 pm to 9pm EST (four days during the week).
• Sundays - 10:30am to 7pm EST.
• Weekend Availability Required.

Qualifications

• High School diploma or GED equivalent.
• Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
• 1+ years of customer service, reservations, or equivalent experience a plus.
• 1+ years of call center experience preferred.
• Proficient working with Microsoft Office is preferred.
• Sales experience highly preferred.

Requirements

• New hire pay during the first 90 days is $18.00/hour.
• After the 90 days the pay is $15.00/hour plus incentives with yearly earning potential up to 70K+.
• Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

Benefits

• Medical.
• Dental.
• Vision.
• Flexible spending accounts.
• Life and accident coverage.
• Disability.
• Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.