[Hiring] Renewals Manager @Synthesia

Role Description

As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale.

• You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust.
• You will work very closely with the commercial teams to create a cohesive renewal experience for customers.
• You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers.
• This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale.

Qualifications

• 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization.
• Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale.
• Solid understanding of Enterprise SaaS applications.
• Consistent track record of achieving personal and team goals.
• History of thriving in a rapidly-changing environment.
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.

Requirements

• You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
• You will maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks.
• You will negotiate and execute renewal contracts.
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions.
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.

Benefits

• A competitive salary + stock options in our fast-growing Series E start-up.
• Paid parental leave.
• 25 days of annual leave + public holidays + paid sick leave.
• 100% Medical, Dental & Vision.
• 401k Plan.
• A generous referral scheme.
• Fun culture with regular socials.
• A brand new computer + monitor.
• Remote USA - Central or Eastern standard time preferred.