[Hiring] Regional Key User Sales Front Office @KION Group

Role Description

The role coordinates Sales Front Office activities, including Sales Management and CRM, within Wave 1 of the Business Transformation project supporting the migration to SAP S/4HANA. The scope covers Belgium, the Netherlands, Switzerland, Poland, the Czech Republic, Slovakia, Hungary, Romania, and Slovenia. You will coordinate local Key Users and support testing, training, deployment, and ongoing process improvements across these countries.

• Establish and coordinate a network of local Sales Front Office Key Users and provide second-level support.
• Coordinate Key User role confirmation, enrolment, onboarding, and regular training for Key Users and end users.
• Participate in Train-the-Trainer sessions and deliver the relevant training locally.
• Conduct System Integration Testing (SIT) and support User Acceptance Testing (UAT).
• Support Sales Front Office deployment across the Wave 1 countries.
• Manage Sales Front Office incidents, resolve tickets within your area of responsibility, and coordinate escalations with IT and other support teams.
• Identify and coordinate process improvements and change requests across the wave. Represent Wave 1 in the federated change governance structure.
• Act as the Wave 1 point of contact for CRM updates and contribute as a subject matter expert to relevant project teams.
• Ensure the availability of required Sales Front Office reports.

Qualifications

• Strong experience in sales process management.
• A degree in business administration, economics, IT, engineering, or a related field is desirable. Relevant professional experience may substitute for a degree.
• In-depth understanding of the business processes and procedures relevant to Sales Front Office.
• Knowledge of SAP CPQ, Salesforce, Microsoft Office, and Jira.
• Experience in analysing business information, documenting processes, and identifying improvements.
• Ability to investigate and resolve issues in cooperation with local Key Users and IT.

Requirements

• Ability to coordinate activities across countries and work with multiple stakeholders in a complex organisation.
• Clear communication skills, including the ability to explain processes and system requirements to different audiences.
• Structured approach to problem-solving and managing information from several sources.
• Ability to adapt to country-specific requirements and different cultural contexts.

Languages and Travel

• A good command of English is essential.
• Knowledge of additional languages used in the Wave 1 countries is an advantage.
• Willingness to travel more than 50% of working time, at least during the deployment phase.

Benefits

• Competitive salary & bonus scheme
• Private medical care and life insurance
• Multisport card and wellbeing support
• Flexible working solutions
• Learning and development opportunities
• Career growth in a global organization
• Friendly and collaborative work environment
• Stable employment with an industry leader
• Employee referral program