[Hiring] Provider Account Manager @Carrum Health

Role Description

Reporting to the VP of Provider Operations and Account Management, Carrum is adding a Provider Account Manager who will be directly responsible for interfacing with our Center of Excellence providers and the implementation process for bringing new providers onto the Carrum platform. Your ability to manage a smooth implementation process from contract signature to “go live” for Carrum members is key to the ongoing success of our provider partnerships.

You will play a key role in supporting the Senior Director of Provider Operations and Account Management in ongoing account management operations after implementation by leveraging your cross-functional relationships with both external and internal teams. You’ll be responsible for managing all aspects of provider operations, including:

• Developing KPIs
• Tracking and reporting outcomes for individual providers
• Troubleshooting and escalation management
• Ongoing relationship management at more senior levels of our provider partners

Your experience and success at other healthcare startups, provider organizations, consultancies, or strategic research firms has given you a deep understanding of how to make provider relationships successful and you’re looking to apply your detail-oriented and organized professional skill set to a new challenge in a high-energy environment with growth potential.

This is a full-time position, the salary range for this role is $105,000 - $125,000 plus bonus, depending on level of experience and geographic location.

You’re excited about this opportunity because you will:

• Oversee and manage the entire implementation process for onboarding new providers to the Carrum platform
• Work 1:1 with our providers’ front-line clinical, administrative, and operational teams on a daily basis
• Collaborate with internal Carrum teams, including working closely with the patient care team
• Develop and implement workflows and process enhancements for all aspects of provider implementation and operations
• Support service line expansions in partnership with our provider sales team
• Contribute to the ongoing maintenance, management, and enhancement of provider accounts
• Assess and resolve any escalations from our provider partners
• Support sales activities through RFP responses
• Apply clinical knowledge and detail-oriented mindset to solve problems
• Lead joint operations committee (JOC) meetings with providers

Qualifications

• 5+ years of experience in roles that work with providers
• Familiarity with a variety of health care topics
• Knowledge of self-funded employer health plans, direct-to-employer contracting, and bundled payments a major plus
• Excellent professionalism and experience in interacting with all levels of a healthcare provider
• Detail-oriented, meticulous, and highly organized professional skill set
• Ability to manage multiple competing priorities
• A positive attitude and spirit of generosity
• Ability to appropriately handle confidential information and adhere to HIPAA requirements
• Passion for health care and the desire to make a real impact in the industry
• Proven track record in career growth and leadership opportunities
• Data-driven and analytical skills
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• A desire to work in a start-up environment
• Ability to travel ~15%

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Description

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.