[Hiring] Property and Casualty Insurance Associate – Sales/Telesales @Sutherland

Role Description

We’re now hiring Property and Casualty Insurance Advisors who want to grow a fulfilling career centered around cultivating strong relationships.

In this role, you’ll provide accurate and timely responses to a variety of calls that will include, but not be limited to:

• Travel insurance coverage questions
• Discovering the root cause behind a caller’s interest in travel insurance
• Aligning their needs with the appropriate product

Qualifications

• High school diploma or GED
• Need to be available M-F 9:30-7:15pm EST
• Must have an active property and casualty or personal lines license
• Proficiency in email, preferably MS Outlook is required
• 1 year of experience in a Call Center is required
• 1 year of experience in a Sales related role or a role with Sales aspects is required
• Experience in the Insurance industry is preferred
• Experience in the Travel Industry is preferred

Requirements

• Customer-centric mindset with a passion for delivering exceptional customer experiences
• Ability to provide full attention and take time to understand the customer’s needs, asking clarifying questions as appropriate
• Ability to communicate information in a clear and concise manner
• Effective written communication skills, targeting information, comments, and explanations in a manner appropriate to the needs of the audience
• Effective teamwork skills: willingness to help others; adaptable to team goals; builds and leverages relationships; capable of training others; displays leadership skills; assists managers with tasks
• Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence
• Knowledge of principles and processes for providing quality customer service, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction

Benefits

• Pay of $20.00 per hour + up to $800 per month (up to $24.61 per hour earning potential)
• Support through licensing exams, financially and educationally
• Eligibility for medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Tremendous advancement opportunities – 80% of our frontline leaders have been promoted!
• Employees work remotely (must live and remain working in the USA)
• Full-time position