[Hiring] Program Advisor @Emeritus

Role Description

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B-Schools such as IIMs and International Business Schools to senior and top management executives across India and the APAC region.
• Provide in-depth and customized information to interested executives who inquire about comprehensive leadership development programs through VIDEO CALLS, phone, and email.
• Ensure that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software.
• Guide and follow up on program milestones, documentation, timelines, and payments with customers.
• Develop best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended.
• Responsible for adherence to the inside sales process, tools, and data management.
• Self-contributor role.
• Demonstrate an infectious positive attitude toward the job, the team, and the organization.

Qualifications

• Good to have, proven inside sales/consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over Rs5L.
• Overall 1+ Year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening, and data analysis skills.
• Strong phone presence and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and open to working in shifts (there are several India and APAC shifts, timings vary; the early APAC shift starts at 7 am and the late India shift ends at 8 pm IST).
• Demonstrated advanced proficiency with Excel and Salesforce.
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool.
• Demonstrated ability to manage and prioritize multiple programs with flawless follow-up skills to ensure that leads move to closure.
• Ability to be pleasantly persistent with customers; must enjoy customer interaction and have a positive attitude and pleasant phone manners.
• Ability to succeed in a revenue-oriented and sales-focused environment.
• Ability to work with limited direct day-to-day management.

Company Description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It collaborates with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India, and China.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.