Role Description
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs. Creates and maintains effective customer relationships to secure customer satisfaction. Provides the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations. Aligned to specific products or product-lines.
These jobs focus on selling to customers, typically through work that occurs outside HPE offices.
Responsibilities:
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Manage account and partner responsibilities for selected accounts in assigned territory.
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Provide the optimum combination of hardware, software, and services to meet complex customer needs.
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Play a role in the development of the bid, proposal, and presentation of the solution to the prospect.
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Provide specific solutions/technology/product/technical and sales support for accounts in assigned territory.
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Perform technical presentations for customers, partners, and potential prospects.
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Manage vendor partners to help drive business and deliver demand generation events.
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Drive account relationships over time to continue to deliver advice to the customer and identify additional opportunities; maintain and manage a sales pipeline and forecasts against regional goals.
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Possess competitive knowledge including solution, technology, and product offerings.
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Provide consultative support to key internal/external stakeholders in assigned territory.
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Use in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations.
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Assist the sales staff in assessing potential application of company products to meet customer needs.
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Prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
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Create detailed design and implementation specifications for complex products/applications/solutions.
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Establish the validity of a solution and its components; create proof of concept where required.
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Provide consultation to prospective users and/or product capability assessment and validation.
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Represent company as technical expert with customers; share knowledge in area of expertise and link to related technology areas.
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Deliver customer workshops as appropriate for further understanding of issues and buy-in to company's proposal.
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Partner effectively with others in the account to ensure problem resolution and customer satisfaction.
Qualifications
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Minimum of ten (10) years of related experience with a Bachelor’s degree; or 7 years and a Master’s degree; or equivalent work experience.
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Infrastructure engineering and some experience with successful pre-sales support is preferred.
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Technical and solutions experience in multiple verticals.
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Excellent oral & written communication, organizational, presentation, prioritization, and interpersonal skills.
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Must be customer focused and have the ability to design and manage solutions to complex technical issues.
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Ability to interface with senior levels of internal/external organizations is required.
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Ability to mentor more junior Systems Engineers in the assigned territory is required.
Requirements
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Juniper & Aruba experience & certification: JNCIA, JNCIP...
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ACMP certification preferred.
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CCNA or equivalent certifications preferred.
Benefits
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Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
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Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have.
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Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.