[Hiring] Polar Expedition Sales Specialist @Ventura TRAVEL

Role Description

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in everyone! As the Polartours team, our mission is to become the global reference for sustainable travel to Antarctica and the Arctic.

As our Polar Expedition Specialist, you will be selling a dream product: exclusive expedition cruises to the polar regions. You will have the opportunity to help travelers experience some of the most fragile and awe-inspiring ecosystems on Earth. You will report directly to Benno, our Director of Booking Platforms, and work toward the shared goal of delivering unforgettable journeys to our travelers.

You will join a growing international team surrounded by exceptional, caring, and passionate individuals. We thrive in our diversity and rely on the perspectives and knowledge of people from all backgrounds. If this role excites you, we look forward to receiving your application.

Qualifications

• Deeply passionate about our planet’s polar regions and sustainable business and tourism
• Native or near-native English skills
• A second language (ideally German) at C2 level
• At least 2+ years of proven sales experience with clear results
• Ability to work 8-hour shifts aligned to US time zones (preferably Pacific Time)
• Strong prioritization skills and the ability to say “no” when needed
• Ability and motivation to integrate AI tools into your workflow for efficiency

Requirements

• Advise potential clients via email, phone, and video to guide them toward the right expedition
• Communicate with providers to confirm prices, block spaces, and negotiate deals
• Collaborate with Marketing on how to best market your polar trips
• Improve client experience before and after the sale based on traveler feedback
• Update and maintain accurate product, itinerary, and pricing information
• Use digital tools and AI to streamline routine tasks and improve output
• Support the continuous improvement of Polartours processes and standards

Benefits

• Freedom to be creative in achieving results
• Quarterly Social Days and team events
• A culture that cares about well-being (regular O3s, satisfaction surveys, etc.)
• A yearly 2-week company offsite if we achieve our goals
• Opportunities to work from our Ventura offices worldwide
• Participation in the company’s overall profits
• Opportunities to visit ships and travel to the polar regions as part of product knowledge

Remote working

You are free to work from anywhere in the world, but you must work within US time zones, ideally Pacific Time, because most of our clients are based in the Americas. You are always welcome to work from one of our Ventura offices such as Medellín, Quito, Cuzco, Cape Town, or our headquarters in Berlin. Trips to Antarctica or the Arctic are an important and welcome part of the role.

Confidentiality & Diversity

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.