[Hiring] Part-Time Retention Representative @Endurance Warranty Services, LLC

Role Description

Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

We’re growing fast and looking for:

• Retention Managers
• Retention Representatives
• Retention Specialists

who know how to close, negotiate, and retain customers. If you’ve worked in:

• Car warranty
• Insurance
• Automotive
• Banking
• Vacation ownership
• Call center retention

this is your chance to join a winning team working part-time hours and earning a full-time income!

Qualifications

• High school diploma or GED certificate.
• 3–5+ years of experience in retention, renewals, or customer account management.
• Available for part-time employment Monday-Friday 12PM-5PM CST.
• Background in automotive warranty, insurance, banking, or vacation ownership industries is a plus.
• Proven closer who can handle tough objections and deliver results.
• Call center or inside sales experience required.
• Tech-savvy with the ability to multitask across CRM platforms.
• Goal-driven, loyal, and motivated by performance-based income.

Requirements

• Consistently increase retention rates and achieve retention goals.
• Superb listening skills with the ability to overcome customers' initial concerns and objections.
• Identify customer needs, negotiate solutions, and keep the deal on the books.
• Strong background in a call-center environment.
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace.
• Influence customers to recognize the value of our contracts and identify new opportunities.
• Problem-solving skills to quickly identify the root cause of customer issues.
• Help explain contracts and manage existing customer relationships.
• Being interactive and communicative with management and co-workers in a visible manner is essential; camera usage is required for training and meetings.
• Other duties as assigned or as business needs arise.

Benefits

• Competitive salary with uncapped commission potential.
• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment.
• Medical, Dental and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Casual dress code.
• A company culture that supports balancing your work and personal life.

Company Description

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years.

At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.