[Hiring] Outbound Sales Agent (Appointment Setter) @D2B

Role Description

We are seeking a highly motivated, results-driven Outbound Sales Agent to join our dynamic offshore team. In this pivotal remote role, you will conduct high-volume outbound calls to engage prospective customers, identify their energy-efficiency needs, and successfully secure qualified appointments for our UK-based field consultants.

• Conduct high-volume outbound calls to prospective UK customers using our dedicated cloud-based dialing system.
• Introduce the company's premium product portfolio in a professional, engaging, and consultative manner.
• Effectively qualify sales opportunities by identifying customer pain points regarding energy efficiency and insulation.
• Consistently hit the performance target of securing a minimum of 2 confirmed bookings/appointments per day to be transferred to the UK field sales team.
• Maintain meticulous CRM records, ensuring all call notes, customer data, and dispositions are accurately logged.
• Actively participate in regular training, continuous coaching sessions, and team alignment meetings.

Qualifications

• Outstanding interpersonal skills and the ability to build immediate trust over the phone.
• A positive, professional, and solution-oriented attitude when handling rejection.
• A genuine coachability and desire to receive ongoing performance feedback for professional growth.
• High levels of integrity, reliability, punctuality, and a customer-centric approach.

Requirements

• Minimum of 1 year of proven experience in outbound sales, cold calling, or appointment setting.
• Experience with or a strong willingness to utilize Hostcomm, as this is the primary cloud-based predictive dialing platform used by the company.
• Flawless spoken and written English with a clear, professional, and accessible telephone manner.
• Strong active listening, objection handling, and consultative negotiation skills.
• Self-motivated, highly resilient, target-driven, and capable of working productively in a standalone remote environment.
• Good computer literacy, with practical experience utilizing CRM systems and standard office suites (Microsoft Office or Google Workspace).

Benefits

• Opportunity to earn lucrative performance bonuses when your booked appointments successfully convert into completed sales by the UK team.
• Daily outbound call volume and talk-time activity.
• Adherence to compliance, call quality scripts, and professionalism standards.
• Accuracy and timeliness of CRM updates.

Home Office & Technical Setup

• A reliable desktop or laptop computer with processing speeds suitable for uninterrupted business applications.
• A dedicated, high-speed fibre broadband internet connection (with a backup solution) optimized for stable VoIP calling over Wi-Fi/Ethernet.
• A high-quality USB headset equipped with a noise-cancelling microphone.
• A quiet, professional, and isolated workspace entirely free from ambient background noise.