[Hiring] National Package Sales Training Manager @Hilton Grand Vacations

Role Description

• Focus on newly promoted sales manager training and certification at stores of excellence.
• Assist in training duties related to new store openings both virtually and in person when requested.
• Provide “Recovery” training for solid managers currently struggling with specific leadership requirements.
• Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
• Evaluate and communicate program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training.
• Assist with interview training requirements and behavioral interviewing skills.
• Track performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
• Facilitate the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
• Conduct onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
• Manage LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
• Promote learning culture by marketing learning and development programs to internal team members.
• Complete administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
• Collaborate with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
• Build cross-functional relationships to drive training adoption and company required leadership initiatives.

Qualifications

• Bachelor’s Degree or Equivalent Work Experience.
• Bilingual, English and Spanish strongly preferred.
• Successful store manager for retail or similar experience.
• Record of consistent above budget sales performance.
• Demonstrated ability to build and maintain a full sales staff.
• Established record of developing direct reports for promotion.
• One-year of sales training.
• One-year leadership training experience (preferred, yet not required).
• Ability to independently prioritize multiple projects at different locations.
• Ability to conduct research, gather information for trend analysis.
• High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance.
• Strong communication and facilitation skills.
• Excellent written and verbal communication skills.