[Hiring] National Account Manager eCommerce @W.C. Bradley Co.

Role Description

The National Accounts Manager – eCommerce is responsible for driving profitable growth across key online retail accounts through strategic account leadership, commercial execution, and cross-functional collaboration. This role owns the customer P&L and serves as the primary point of contact for assigned customers, developing and executing annual business plans that deliver sales, profit, and market share growth.

• Manage customer relationships, leading business reviews and customer presentations.
• Develop sales budgets, forecasting demand, and partnering on inventory planning to maximize in-stock performance while optimizing working capital.
• Accountable for achieving key online performance indicators (KPIs), expanding product assortment, and leading retail media strategy to improve traffic, conversion, and return on investment.
• Provide leadership to the merchandising team, ensuring best-in-class digital shelf execution, promotional effectiveness, and content optimization across retailer platforms.
• Work cross-functionally with Product Management, Marketing, Supply Chain, Finance, and other internal stakeholders to successfully launch new products, execute marketing initiatives, resolve operational challenges, and achieve customer and company objectives.
• Success is measured by the ability to build strong customer partnerships, deliver sustainable sales and profit growth, improve online performance metrics, execute strategic initiatives, and identify new opportunities to expand the business.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 5+ years of experience in e-commerce sales or a related area.
• Demonstrated experience managing large national retail accounts, preferably including Amazon, The Home Depot, RONA, or other omnichannel retailers.
• 1 to 3 years of supervisory experience preferred, with a proven track record in managing a sales team.
• Bilingual preferred (English / French).
• Travel required.

Requirements

• Strong financial and business acumen, including P&L management, budgeting, pricing strategy, margin analysis, and forecasting.
• Deep understanding of eCommerce business drivers, online merchandising, digital shelf optimization, and omnichannel retail strategies.
• Strong analytical skills with the ability to interpret sales data, customer insights, and market trends to drive business decisions.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience with retailer portals and analytics tools (e.g., Amazon Vendor Central/Seller Central, Home Depot Supplier Hub, etc.) preferred.
• Experience with syndicated data and analytics platforms (e.g., Salsify, YipIt, Stackline) preferred.
• Familiarity with retail media platforms and digital advertising performance metrics.
• Experience with ERP, CRM, forecasting, and business intelligence tools such as SAP, Power BI, IBP, or similar systems preferred.

Benefits

• Remote work opportunity.
• Competitive salary and performance-based incentives.
• Comprehensive health benefits.
• Opportunities for professional development and growth.