[Hiring] National Account Director @Alcon

Role Description

As a National Account Director Drug Wholesale supporting the U.S. Vision Care team, you will be trusted to develop and execute strategic customer business plans, managing national and regional retail partnerships, and delivering sales objectives while effectively managing trade investment budgets.

The successful candidate will serve as a trusted business partner to Drug Wholesalers, leveraging category insights, market intelligence, and data-driven selling strategies to strengthen customer relationships and accelerate business growth. This position requires strong cross-functional collaboration with Sales, Marketing, Finance, Category Management, Operations, Customer Service, Supply Chain, Legal, and other key stakeholders.

In this role, a typical day will include:

• Strategic Account Management
  • Develop and execute annual and multi-year customer business plans that drive profitable sales growth, market share gains, and brand equity within assigned grocery accounts.
  • Create and implement customer-specific growth strategies focused on pricing, promotion, placement, and distribution.
  • Identify and capitalize on new business opportunities, including cross-selling, up-selling, and expanded distribution opportunities.
  • Build and maintain strong relationships with key retail decision-makers and stakeholders.
• Sales Planning & Execution
  • Achieve and exceed assigned sales, profit, and market share objectives while effectively managing allocated trade budgets.
  • Develop compelling selling stories, customer presentations, and business cases to support strategic initiatives and sales growth.
  • Conduct regular business reviews and evaluate account performance to identify risks and opportunities.
  • Deliver accurate monthly sales forecasts with a target accuracy of ±3%.
• Business Analytics & Financial Management
  • Analyze sales performance, market share trends, retailer performance metrics, and syndicated data sources, including Circana, to identify growth opportunities.
  • Optimize trade spending and promotional investments to maximize return on investment and profitability.
  • Monitor customer performance against established KPIs and ensure budget compliance.
• Cross-Functional Leadership
  • Partner with internal stakeholders to align on customer strategies, promotional activities, product launches, supply planning, and business priorities.
  • Collaborate with Category Management and Marketing teams to develop customer-specific growth initiatives and merchandising solutions.
  • Support forecasting, inventory planning, and operational execution through close partnership with Supply Chain and S&OP teams.
• Compliance & Brand Stewardship
  • Ensure compliance with all company sales policies, pricing guidelines, and trade management processes.
  • Protect and enhance Alcon's brand equity through disciplined execution of approved pricing, promotional, and distribution strategies.
  • Oversee administrative responsibilities including trade deductions, promotional claims, order management, revenue management, and logistics coordination.

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +15 yrs.; Assoc.+11 yrs.; M.S.+4 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 7 Years of Relevant Experience

Requirements

• Experience managing Drug Wholesaler, Mass, Club, or Retail accounts.
• B2B sales and account management experience.
• Knowledge of OTC Healthcare, Consumer Healthcare, or Consumer Packaged Goods industries.
• Experience working with syndicated data sources such as Circana, Nielsen, or IRI.
• Strong organizational, project management, and problem-solving skills.
• Demonstrated ability to influence and lead cross-functional teams without direct authority.
• Experience managing national or regional broker organizations.

Benefits

• See your career like never before with focused growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!