[Hiring] National Account Director @Pyramid Global Hospitality

Role Description

The National Account Director is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the National Account Director is responsible for supporting the overall team objectives with a variety of assigned duties and special projects.

Territory Focus:

• Develop and grow accounts within the Northeast territory (including NY, NJ, PA, CT, MA, Canada).
• The property reserves the right to redeploy or change territory assignments at any time based on evolving business objectives.

Key Responsibilities:

• Generates Room, F&B, Conference services revenue for the property.
• Achieves or exceeds revenue goals established by the Director of Sales and Marketing.
• Creates a quarterly sales strategy plan with targeted business.
• Makes personal visits, when necessary, to target areas and calls on companies and organizations within their assigned markets located in a specific market or area.
• Identifies market patterns, trends and lead changes as needed to protect customer share.
• Stays abreast of industry trends by monitoring news that may impact demand and makes recommendations of changes which would affect operations.
• Dedicates time to prospect for new business and utilizes company tools accordingly.
• Creates and presents customer presentations as required.
• Utilizes Envision (Hyatt CRM) to maintain account files and book repeat business.
• Responds to all leads from assigned areas and trace dates for follow-up within the company standards.
• Sets up site inspections and follow through.
• Sends out creative proposals meeting customer needs.
• Attends trade shows assigned and attends meetings, seminars and functions through membership in associations.
• Participates in Community networking opportunities.
• Develops and maintains relationships with customers.
• Follows up with customers in a timely manner under the department guidelines.
• Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting.
• Resolves customer complaints, problems and other issues that may interfere with efficient sales operations.
• Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.
• Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.
• Reviews and analyzes sales and operation records and reports to identify potential new accounts.
• Maintains a working relationship with all departments and closely interacts with conference services team to ensure we deliver beyond expectations.
• Partners with other hotel teams as required/necessary.
• Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.
• Attends internal meetings as required.
• Performs general office duties and assists other departments, as required.
• Works on special projects assigned by the Director of Sales and Marketing.

Qualifications

• Minimum (2) two years of college, degree desirable.
• Minimum (2) two years’ experience in the hospitality field as a sales manager.
• Preferred skills in the Government, Education and Healthcare market.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.
• An aggressive, outgoing and self-motivating individual with a professional and pleasant personality.

Requirements

• Highly motivated self-starter who can work independently and manage multiple complex tasks.
• Excellent time management and organizational skills.
• High level of accountability and detail-orientation.
• Ability to solicit, qualify and secure business in addition to growing existing accounts.
• Thorough knowledge of major market segments.
• Self-motivated positive role model.
• Schedule flexibility and ability to travel.
• Excellent presentation, communication, organization and computer skills.
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint.
• Excellent sales and customer service skills with proven negotiation skills.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to a dynamic environment.
• Possesses a creative ability to think out of the box and provide solutions for obstacles.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.