[Hiring] Manager/Sr. Manager, Sales Assist @Zapier

Role Description

Zapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities.

Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.

This is not just a people management role. We’re looking for a leader who can combine:

• High-judgment team leadership
• Strong analytical horsepower
• Program ownership
• Systems thinking
• AI

The right candidate will know how to:

• Identify growth opportunities
• Translate data into action
• Improve how work gets routed and prioritized
• Leverage AI to drive change across the team

Qualifications

• Located in India and able to work 5:00 pm - 1:00 am IST
• 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions
• 2+ years of experience leading and developing high-performing sales or upsell teams
• Comfortable engaging with both technical and business audiences
• Experience designing and operationalizing growth programs, sales plays, or GTM experiments
• Understanding of segmentation, routing, scoring, prioritization, and sales motions
• Strong sense of program ownership and ability to lead cross-functional initiatives
• Thrives in ambiguous, fast-paced environments
• Deeply curious about AI and automation
• Strong communicator, able to align internal stakeholders
• Experience working with global or distributed teams

Requirements

• Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives
• Drive the team to meet and exceed revenue and customer growth goals
• Identify and run high-impact programs and experiments
• Recruit, hire, and onboard top sales talent
• Coach and develop your team through regular feedback and reviews
• Partner closely with stakeholders across sales, growth, and data
• Lead change management for new processes, tools, and ways of working
• Oversee forecasting, reporting, and operational inspection
• Champion the voice of the customer
• Contribute to the evolution of Sales-Assist strategy, playbooks, and processes

Company Description