[Hiring] Manager, Enrollment Advisors @OpenEd

Role Description

This is a builder’s role. You will create the inside sales function at OpenEd — the playbooks, the team, the KPIs, the culture, and the processes that will carry us through our next phase of growth. You will report directly to the VP of Family Success and serve as a key leader in the Success Division, working alongside Enrollment Advisors, Family Success leadership, and cross-functional partners in marketing, operations, and program communications.

You will hire, coach, and develop a team of Enrollment Advisors whose sole focus is converting interested applicants into enrolled, committed families. This is consultative, trust-based, high-volume selling — not a traditional sales floor. Your team will be the first meaningful human voice a family hears after expressing interest in OpenEd, and the standard you set will define our family experience from day one.

If you have built an inside sales team from scratch, driven it through hypergrowth, and know what it takes to establish both the infrastructure and the culture that sustains performance over time — this role was written for you.

Qualifications

• 5+ years in inside sales, enrollment sales, or consumer-facing sales roles, with at least 2 years in a people management capacity
• Demonstrated experience building a sales or enrollment function from early stage—you’ve written a playbook before, not just followed one
• Proven track record of leading a team through high-growth or hypergrowth: you’ve seen volume scale rapidly and know how to hire, coach, and retain through it
• Deep fluency in high-volume, direct-to-consumer sales motions—you understand that trust and speed are not in conflict, they are both required
• Strong CRM proficiency (HubSpot preferred); comfort with pipeline reporting, forecasting, and using data to drive coaching decisions
• Exceptional communication skills: you can coach a rep in the morning, present KPIs to a VP in the afternoon, and write a call script by end of day
• Comfort operating in ambiguity and building structure where little exists

Requirements

• Experience in K-12 education, educational services, or mission-driven consumer organizations where the “product” is deeply personal to the buyer
• Familiarity with consultative or trust-based selling frameworks in a B2C environment
• Experience managing remote or distributed sales teams across multiple states or regions
• Exposure to enrollment, admissions, or membership-based sales models

Benefits

• Autonomy to build the inside sales function from the ground up—owning the playbook, KPIs, team structure, and culture
• Collaboration with Enrollment Advisors and Family Success leadership
• Cross-functional collaboration with marketing, operations, and program communications

Success Metrics

• In your first 60 days, you will have audited the current enrollment process, built the first version of the Enrollment Advisor playbook, established core KPIs, and hired or assessed your founding team.
• By the end of your first year, OpenEd will have a functioning, data-driven inside sales team that consistently converts applicants at an improving rate, operates with full CRM visibility, and has a reputation internally as one of the highest-functioning teams in the organization.

This Role Will Excite You IF:

• You’re energized by building something from zero—writing the playbook, not just running it
• You believe trust and speed are both required in great consumer sales, not in tension
• You love coaching reps to be the first meaningful human voice a family hears
• You thrive in ambiguity and create structure where little exists
• You’re passionate about education and OpenEd’s mission to personalize learning for every child

Reporting Line

This position reports to the VP of Family Success.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.