[Hiring] Manager 1, B2B Sales @CNX

Role Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with Sales Director and external facing client.

As a Manager I working from home, you will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.
• Deliver expert customer experiences…with a smile.

Qualifications

• 5+ years proven work experience in a sales role.
• A passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change management skills.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Must reside in the United States and have a valid U.S. address for residence.

Benefits

• The base salary range for this position is $51,500 - $52,600 (pay rate will not be below the applicable minimum wage).
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees include medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay "early," when you want it.
• Company networking opportunities with organized groups in various topics.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience with company-supplied technologies.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for various company events.