[Hiring] Lead Sales Enablement Program Manager @UKG

Role Description

As a Strategic Pursuit Consultant at UKG, you’ll serve as a trusted partner to Sales and Pre-Sales teams, helping shape how UKG engages customers in complex, high-value opportunities. You’ll combine strong business judgment, customer insight, messaging expertise, and creative problem solving to make UKG’s value relevant and memorable for decision makers.

You’ll partner with sellers and cross-functional experts to understand customer priorities, identify what matters most to stakeholders, and develop a distinctive approach to communicating UKG’s value. That approach may include an executive narrative, visual storytelling, a demonstration, an interactive experience, or a combination of formats.

You’ll help teams move beyond the initial request, make complex solutions easier to understand, and create customer experiences that are thoughtful, credible, and distinctly UKG. You’ll also bring customer and field insights back to the Strategic Messaging team to strengthen our content and ways of working.

What You’ll Do

• Shape Customer Narratives & Pursuits
  • Partner with Sales and Pre-Sales teams to understand customer priorities, business challenges, stakeholders, and opportunity requirements.
  • Apply UKG’s enterprise, portfolio, solution, industry, and audience-specific messaging to complex customer opportunities.
  • Turn customer insight, product capabilities, market dynamics, and competitive intelligence into clear, credible, outcome-oriented narratives.
  • Develop and refine value propositions, proof points, executive messaging, presentation storylines, sales plays, and proposal content.
  • Tailor messaging and materials to the customer’s needs and buying context while maintaining alignment with UKG’s positioning and approved claims.
  • Generate and develop creative concepts for communicating UKG’s value, refining them with input from sellers, subject matter experts, and customer feedback.
  • Help account teams address customer questions, strengthen differentiation, and connect UKG’s solutions to measurable business impact.
• Elevate Executive & Customer Engagement
  • Support customer engagements with senior stakeholders, including executive sponsors and decision makers.
  • Shape the customer’s experience from the opening message through the demonstration, discussion, and next step.
  • Explore ways to make ideas tangible, including visual storytelling, scenario-based demonstrations, workshops, and interactive presentation elements.
  • Help prepare and shape executive presentations, demonstrations, discovery sessions, and solution workshops.
  • Make complex ideas accessible through thoughtful narrative, presentation structure, visual storytelling, and relevant customer evidence.
  • Advise sellers and presenters on message delivery, audience engagement, and the effective use of supporting materials.
  • Build credibility through preparation, curiosity, consultative dialogue, and a clear understanding of customer goals.
• Build Cross-Functional Partnerships
  • Collaborate with Sales, Product, Marketing, Industry, Competitive Intelligence, Value Management, Pre-Sales, Proposal, Legal, Security, Services, and Customer Success partners.
  • Coordinate with subject matter experts to ensure customer-facing materials are accurate, relevant, and aligned with opportunity needs.
  • Influence across teams to keep messaging and pursuit materials aligned and deliver a cohesive customer experience.
  • Share field observations and customer feedback with the Strategic Messaging team and relevant partners.
  • Surface gaps, conflicting claims, outdated content, or missing evidence for review by the appropriate stakeholders.
• Strengthen Reusable Content & Continuous Improvement
  • Contribute reusable presentation components, proposal content, examples, and guidance that help sellers apply UKG messaging effectively.
  • Capture customer questions, seller feedback, competitive patterns, and successful approaches from supported opportunities.
  • Recommend improvements to messaging, assets, and workflows based on observed customer and field needs.
  • Maintain current knowledge of UKG’s solutions, customer outcomes, approved messaging, and relevant market context.

Qualifications

• 8+ years of combined professional experience in strategic messaging, sales enablement, solution consulting, customer experience, product marketing, or a related discipline.
• 5+ years of experience developing customer-facing content or experiences for complex B2B sales opportunities, such as executive presentations, proposals, demonstrations, sales plays, or workshops.
• Demonstrated ability to synthesize customer needs, product information, market context, and competitive insights into a clear value narrative.
• Strong writing, editing, presentation, and storytelling skills, including the ability to communicate complex ideas to executive audiences.
• Experience partnering with Sales, Pre-Sales, Product, Marketing, or subject matter expert teams.
• Strong discovery, facilitation, stakeholder communication, and relationship-building skills.
• Ability to manage concurrent projects, exercise sound judgment, and meet deadlines in a fast-paced, matrixed environment.
• Familiarity with presentation, proposal, and content collaboration tools.

Preferred Qualifications

• Experience supporting complex enterprise sales cycles, strategic pursuits, or high-value customer opportunities.
• Experience in enterprise technology, SaaS, HCM, HR, payroll, workforce management, or a related market.
• Experience engaging with senior customer stakeholders and helping sellers prepare for executive presentations, demonstrations, discovery sessions, or workshops.
• Ability to use visual storytelling, design-led thinking, or interactive approaches to make customer messages more engaging and easier to understand.
• Experience translating competitive intelligence, customer evidence, and business value into differentiated messaging.
• Experience contributing reusable content, sales resources, or practices that improve consistency and effectiveness across a sales organization.
• Strong business acumen and the ability to balance creative thinking with accuracy, approved messaging, and customer needs.
• A collaborative, adaptable approach, with the confidence to influence across teams and move work forward without direct authority.

Benefits

• The pay range for this position is $119,000 to $169,600.
• The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
• In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .