[Hiring] Key Customer Manager - Store Operations for Beauty Personal Care @Unilever

Role Description

Modern Trade is a strategic department in Customer Development function. We ensure that Customer plans fit with channel/customer and shoppers’ needs in order to maximize benefit for Unilever and our customers.

The Key Account Manager develops and executes joint business plan with assigned customers. He/she is responsible for the achievement of turn over target, the P&L of the assigned categories and the engagement of Unilever cross-functions with such customer group.

Customer Strategy and Business Plan

• Develop relationship with customers.
• Work out a joint customer business plan for his/her respective customer.
• Lead and execute Joint Business Planning according to the global standards together with the customer.
• Work out a Target Group Management strategic plan for existing businesses.
• Develop and implement a promotional plan with clear roles.
• Work in close collaboration with CSP Managers for the category input, and with customer marketing for the customer/channel plan.
• Closely work & monitor with Operation team to ensure the perfect execution in stores.
• Develop in-store communication activation for channel/customer initiatives.
• Generate insights for the assigned customer/channels (store layout, traffic).
• In charge of in-store extra visibility/highlight display, not execution.
• Develop and guide implementation of customer events.
• Provide clear objectives and deliverables for the field team, under responsibility of Field Operation Team.

Negotiation

• Close the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customers.
• Manage overall levels of Customer investments for his/her customers.
• Play active ambassador role.
• Act as active ambassador of Unilever at the customer and of the customer at Unilever.
• Participate actively to the account managers meetings, looking at the best solution for the business even if not in line for his/her customer.

Qualifications

• Open to Fresh Graduates.
• Customer Facing experience combined with Brand Building experience is ideal.

Company Description

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.