[Hiring] Key Account Manager @HOYA Vision Care

Role Description

The Key Account Manager is responsible for achieving sales objectives and growing sales volume for Hoya, Vision Ease, and Seiko wholesale products and services within targeted key accounts as assigned. They are also ultimately responsible for growing our wholesale business and their customer’s loyalty through the delivery of products, marketing strategies, service excellence and technical superiority.

Essential Duties & Responsibilities:

• Sales performance and customer relations:
  • Developing a trusted advisor relationship with Wholesale customers to help them grow their branded products sales and overall business.
  • Utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within their territory.
  • Developing and maintaining strong working relationships with lab partners to ensure successful customer relations and achievement of sales objectives.
  • Consistently achieving established sales goals.
  • Communicating with Regional Sales Managers, RVPs, Senior Director, Strategic Accounts & VP Sales on an ongoing basis regarding plans of action.
• Account Planning:
  • Monitors and analyzes market to determine account volume, potential and needs.
  • Partners with lab partners to achieve sales performance targets.
  • Develops and utilizes call schedules and key account business plans to effectively plan territory activities.
  • Partners with lab personnel to identify and have in-depth understanding of account opportunities and adjust call schedules and business plans accordingly.
  • Trains Customer Service Personnel and partner lab reps on products and promotions.
  • Monitors key competitor activities within the region, including understanding competitor pricing and gathering competitive intelligence.
  • Manages assigned sales budget with emphasis on sales volume, Cycle Plan initiatives, travel and account seminars.
  • Possesses detailed understanding of accounts, opportunities and needs, and creates credibility in business planning activities.
  • Builds and implements a strategy for all accounts and creates in-depth strategy for key accounts.
  • Effectively utilizes analytical tools and software applications to manage Territory accounts (Cognos, Excel, Act, etc.).
• Account Selling:
  • Develops customized account programs including pricing, coop A&P, shipping, rebates and credit terms for review and approval.
  • Uses consultative selling approach with customers driving sales and establishing long-term business partnerships.
  • Varies professional selling approach based on segmentation, audience and wholesale’s business approach.
  • Conducts and plans highly effective account seminars for large and small audiences.
  • Educates and trains customers to be proficient with dispensing Hoya’s products.
• Account Service:
  • Anticipates customer needs/issues, addresses proactively, resolves customer issues in a timely manner.
  • Demonstrates an obsession for customer service through customer involvement.
  • Effectively completes requested tasks from management and corporate office in a timely manner.

Qualifications

• Bachelor’s degree strongly preferred.
• Minimum of 5 years outside sales experience preferred.
• Demonstrated computer skills.
• Demonstrated presentation skills.
• Customer service experience or client relations strongly preferred.

Requirements

• Must be able to travel up to 75% of the time.
• Acceptable Motor Vehicle Record (MVR) per Hoya’s MVR policy as driving is an essential job function.
• Demonstrated computer skills (Excel, PowerPoint, Word, Outlook, general PC navigation, contact management system and sales analytical tools).
• Salesforce or CRM experience a plus.
• Power BI experience.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields.

• In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions.
• In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices.
• With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.