[Hiring] Key Account Field Sales @SRL Traffic Systems

Role Description

The Field Sales Key Account Manager will be the day-to-day contact for an assigned portfolio of key customers, responsible for building strong relationships, driving commercial growth and maximising utilisation of SRL assets, including ReMOS and U64.

Working closely with the Business Development Director, Strategic Sales Team, Regional Directors and Regional Managers, the role will develop trusted relationships with key customer personnel, including operatives, supervisors, depot and branch managers, regional managers and senior decision-makers.

The role will ensure commercial agreements are delivered effectively across customer locations, while identifying opportunities to increase utilisation, customer satisfaction and future growth. This is a highly field-based role requiring regular travel across the UK and a strong understanding of operational environments.

Main Activities

• Build strong and effective relationships across assigned key accounts and with stakeholders at all levels.
• Act as the day-to-day SRL contact for assigned key customers at operational and management level.
• Develop a strong understanding of each customer's operational requirements and equipment usage.
• Maximise the utilisation of SRL assets across assigned customer accounts.
• Ensure the correct use and uptake of SRL equipment.
• Work closely with depot and regional teams to identify opportunities to increase utilisation and improve service.
• Support the conversion of competitor equipment to SRL solutions where appropriate.
• Provide onsite support and basic product training where required.
• Support the introduction and launch of new SRL products and services.
• Identify and progress commercial opportunities within assigned key accounts.
• Gather customer feedback and ensure this is communicated internally to the relevant teams.
• Take ownership of customer issues and work with the appropriate internal teams to ensure they are followed through.
• Work closely with the Business Development Director and Strategic Sales Team to develop assigned accounts.
• Maintain accurate and up to date CRM records, including customer contacts, activity and opportunities.
• Provide regular updates on customer site activity, engagement, utilisation and opportunities.
• Identify improvements in processes and ways of working that can improve the customer experience and commercial performance.

Key Responsibilities

• Support the Business Development Director in delivering account and divisional objectives.
• Build effective working relationships with customer operational and senior management teams.
• Ensure agreed commercial arrangements are being delivered consistently across customer locations.
• Take ownership of issues and ensure appropriate solutions are implemented.
• Monitor utilisation and identify opportunities to increase the use of SRL assets.
• Support technical and product related activity where required.
• Provide customer feedback and Voice of Customer to help support future product and service improvements.
• Maintain accurate CRM data and ensure all relevant opportunities are recorded and progressed.
• Provide regular management information on account activity, utilisation and commercial opportunities.
• Work collaboratively with Regional Directors, Regional Managers and internal SRL stakeholders.
• Support continuous improvement across key accounts and identify areas where SRL can improve service delivery.
• Carry out any other responsibilities appropriate to the role and where suitably trained.

Qualifications

• Strong relationship-building and communication skills.
• Proven ability to build relationships at multiple levels within an organisation.
• Commercial awareness and an understanding of how customer relationships can drive growth.
• Strong organisational and time-management skills.
• Ability to work independently and manage a large geographical area.
• Good IT skills and experience using CRM systems.
• Excellent verbal and written communication skills.
• Ability to gather, understand and communicate customer feedback.
• Ability to take ownership of issues and see them through to completion.
• Full UK driving licence.
• Willingness and ability to travel extensively throughout the UK.

Benefits

• Industry-leading organisation within the mobile ITS sector.
• Competitive salary + Bonus Scheme.
• 25 days holiday + bank holidays (increasing with service).
• Fantastic benefits package including Pension, Life Cover and Virtual GP service.
• Genuine opportunities for career progression and development.
• Supportive team environment and strong safety culture.
• Work with innovative technology shaping the future of road safety and traffic management.