[Hiring] IVS Sales Support Specialist @Nilfisk

Role Description

To better serve our internal and external customer base, Nilfisk is seeking an IVS Sales Support Specialist to assist our outside sales team with all matters related to the daily execution of their jobs. Additional tasks could also be assigned by the Inside Sales Director and the Regional Sales Directors on an ad hoc basis if they are related to the sales process.

The Sales Support Specialists' primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support IVS Sales Specialists with strategic planning, lead generation and qualification, and day-to-day sales administration. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management.

• Planning:
  • Work as a team with Regional Sales Managers and Dealer Partners to penetrate target accounts, as determined by Sales Management.
  • Work with Regional Sales Managers and Dealer Partners to develop 2-week call plans to ensure required calls per day are met.
• Prospecting:
  • Develop and execute inside sales campaigns.
  • Work with IVS Specialists and Dealer to develop cold call target lists; complete cold calls and pass qualified leads to IVS Specialists and Dealer.
  • Follow-up on all marketing-generated leads.
• Sales Calls:
  • Follow-up with end-user on open opportunities; record notes and next steps in SFDC.
  • Follow-up with customer 3-month, 6-month, and 12-month post-sale.
  • Schedule 40 Point Checks on IVS Specialists calendar.
• Sales Team Liaison:
  • Update and manage customer records and sales opportunities in CRM.
  • Generate customer quotes into SFDC for IVS Sales Specialists.
  • Convert Project Surveys into SFDC opportunities/quotes, per CVS tracking process.
  • Facilitate New Account Set-Up Process.
  • Complete Missing PO Forms.
  • Review performance reporting and take action to solve customer challenges.
  • Hand off overflow of administrative items to team members as necessary and approved by Sales Director.
• Customer Advocacy:
  • Function as another point of contact for the accounts in your IVS Regional Sales Managers territory.
  • Check inventory status for open opportunities and expected Purchase Orders.
  • Provide order tracking to customers.
  • Provide basic troubleshooting and triage repairs; involve customer service and/or TSR as needed.

Qualifications

• Bachelor's or Associate degree preferred.

Requirements

• Proficiency in Microsoft Office (Outlook and Excel), SFDC (or similar CRM systems), and ERP Systems like SAP are highly preferred.
• Capability to learn new software and systems quickly.
• Professional communication skills - written and oral.
• Strong strategic planning skills.
• Ability to multi-task.
• Self-starter, highly motivated.
• Problem solver.
• Team player, ability to interact with all functional areas and all organizational levels.
• Customer first-attitude.
• Open to feedback and coaching.

Benefits

• Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance.
• Flexible Spending Accounts.
• Health Savings Account with Company Contribution.
• 401K with Company Match.
• Long and Short Term Disability.
• Employee Assistance Program.
• Legal Plan.
• Parental Leave.
• Paid Vacation and Sick Time.
• Paid Volunteer Day.
• Tuition Reimbursement.
• Wellness Reimbursement.
• Scholarship opportunities.