[Hiring] Internal Sales Representative @Kontak Recruitment

Role Description

A fast-growing organisation operating within the legal funding and medical services industry is looking for an Internal Sales Representative to join its remote international team. The business specialises in providing upfront financial assistance to individuals injured in accidents while they await the settlement of their legal claims, as well as coordinating and funding medical treatment through a network of doctors, surgery centres, and hospitals. The organisation is known for its ethical approach, clearly defined terms, and strong relationships with law firms and clients within the personal injury sector. This role is focused on handling warm inbound leads, liaising with law firms, collecting required documentation, qualifying cases, and coordinating with internal underwriting teams. The successful candidate will work remotely, supporting USA-based operations during Pacific Standard Time working hours.

Qualifications

• Minimum 2+ years of non-retail sales experience
• Fluent and clear communication skills
• Ability to type a minimum of 35 words per minute
• Strong computer literacy and ability to multitask across multiple systems and applications
• Experience with email communication, managing attachments, and CRM systems
• Ability to work independently in a remote environment
• Quiet and professional work-from-home setup
• Stable and reliable internet connection
• Own computer with camera functionality
• Personal bank account capable of accepting international wire payments
• Willingness to work USA hours: 6:00 am – 2:30 pm PST OR 8:00 am – 4:30 pm PST

Requirements

• Handle warm inbound leads generated through direct marketing campaigns
• Contact potential clients and/or their representing law firms regarding accident-related cases
• Gather and verify required case information and supporting documentation
• Assess and qualify leads against company criteria
• Coordinate documentation and case details with the underwriting team
• Clearly explain processes, timelines, and next steps to potential clients
• Maintain accurate records of all lead interactions within internal systems and CRM platforms
• Transfer qualified leads to the relevant internal departments for further processing
• Work closely with internal teams to support smooth case handling and client service delivery
• Maintain professional communication standards when engaging with clients and legal representatives
• Manage multiple leads and tasks simultaneously in a fast-paced remote environment
• Achieve lead qualification and conversion objectives while maintaining service quality standards
• Participate in company training and ongoing development initiatives
• Support the organisation’s growth objectives through consistent performance and client engagement
• Operate within established ethical and compliance standards at all times
• No cold calling required – all leads are inbound and warm inquiries

Company Description