[Hiring] Insurance Retention Save Team @AAA

Role Description

This position is responsible for improving insurance retention results. Performs insurance sales or underwriting processing functions with an emphasis on maintaining our insurance business relationship with our members. Mediates insured's cancellation requests/inquiries via telephone and/or internet throughout the ACE markets. Works closely with other departments Branch Offices, Underwriting or external sources. The position is responsible for two or more of the following areas: membership, retention, and insurance.

• Mediate insured’s cancellation requests/inquiries via telephone and/or internet throughout the ACE markets.
• Identify, recommend and offer solutions to avoid insurance policy cancellation.
• Ensure documentation is accurate and complete using the accepted underwriting criteria, procedures and quality standards.
• Responsible for the achievement of business goals on saved policies and saved policy ratio (opportunities vs. number of policies saved).
• Maintain up-to-date working knowledge of insurance products, features, and benefits.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationship by diversifying use of products and services.
• Provide sales leads to insurance, travel and other departments as appropriate.
• Work closely with internal departments or external sources on matters that may need to be escalated or require additional follow-up to resolve issues.
• Handle inbound Auto and Home insurance calls related to member change requests, billing inquiries, policy reviews, and any other insurance related inquiries.
• Work focuses on the ability to retain insurance business.
• During the retention interaction, obstacles and conflicts can arise that require the ability to multi-task and quickly provide solutions to various issues.
• Occasionally matters need to be referred to the manager for resolution.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 1-3 years Insurance sales Preferred
• Professional communication skills required, both written and oral
• Demonstrated ability to prioritize tasks and assignments required
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required
• Property and Casualty Insurance License, valid in selling state - Issued by State Required

Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Description

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).