[Hiring] Install Base Account Executive @UKG

Role Description

We are seeking a dynamic and strategic Install Base Account Executive to join our team. This Account Executive will be focused on selling into healthcare accounts with 75-500 employees.

In this role, you will work closely with our customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system.

Key Responsibilities

• Customer Relationship Management: Establish and maintain positive relationships with customers through regular online face-to-face interactions.
• Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.
• Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
• Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
• Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
• Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
• Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
• Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
• Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
• Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
• Data Management: Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.

Qualifications

• 2+ years of successful experience in account management, sales, customer success, ERM, or a related field, with a demonstrated ability to meet or exceed sales quotas.
• OR 1+ years of experience in customer relations and/or business-to-business sales experience selling products and/or providing service to a broad customer/prospect base.
• Minimum of 1 year of experience in the technology/software industries.

Benefits

• The base salary for this position is $95,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan.
• The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation.
• The base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
• Learn more about UKG’s benefits and rewards at UKG Benefits .

Company Description

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.