[Hiring] Inside Sales Support Representative @The Home Depot

Role Description

The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through:

• Timely and complete quotes and sales orders
• Issue resolution and post-sale follow-up
• Overall execution throughout the project cycle

This position requires a high level of industry-specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals, and increase market share.

Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Previous customer service or retail sales experience; home improvement trades specific
• Knowledge of local building codes; Home Improvement specific
• Consultative and growth mindset, ability to respond quickly to customer needs
• In-depth knowledge of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System

Requirements

• Minimum Education: High school diploma and/or GED
• Minimum Years of Work Experience: 1
• Preferred Years of Work Experience: 2
• Minimum Leadership Experience: None
• Preferred Leadership Experience: 1
• Certifications: None

Benefits

• Typically requires overnight travel 5% to 20% of the time
• Most of the time is spent sitting in a comfortable position with frequent opportunities to move about
• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable

Company Description

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

• The pay range for this position is between $24 - $26