[Hiring] INSIDE SALES SUPPORT REP @The Home Depot

Role Description

The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through:

• Timely and complete quotes and sales orders
• Issue resolution and post-sale follow-up
• Overall execution throughout the project cycle

This position requires a high level of industry-specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals, and increase market share.

Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

Requirements

• 50% Support Outside Sales Portfolio Growth
  • Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership
  • Completes assignments timely and efficiently
  • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external
  • Provides post-order follow-up, reconciles issues or errors in a timely manner, and ensures all customer needs are met
• 25% Account Administration
  • Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs
  • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process
• 25% Issue Resolution
  • Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow-up, invoice transmittal, and quote requests
• Travel Requirements: Typically requires overnight travel 5% to 20% of the time
• Physical Requirements: Most of the time is spent sitting in a comfortable position with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles
• Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Benefits

• For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $27.00

Company Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.