[Hiring] Inside Sales Support Manager @The Home Depot

Role Description

The Inside Sales Support Manager provides leadership to the center's operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups.

• Provide direction and ongoing management of the center, including driving operational metrics, expense control, staffing, and quality.
• Actively involved in building customer service enhancements and process improvements.
• Develop operating plans for delivering excellent customer service while exceeding quality standards and performance metrics.
• Lead and direct strategic initiatives that enable the center to continue meeting/exceeding KPIs.
• Drive and maintain elevated performance and profitability through lead performance, project work, and technology enhancements to increase productivity.
• Develop recommendations, prioritize issues, and develop solutions by meeting and working with a diverse group of people.
• Act as the point person for Contact Center Supervisors and the primary point of contact in the Contact Center Sr. Manager's absence.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• 2+ years of previous leadership experience.

Requirements

• Minimum Education: Completion of a high school diploma and/or GED.
• Minimum Years of Work Experience: 2.
• Minimum Leadership Experience: None.

Benefits

• The pay range for this position is between $90,000.00 - $120,000.00 for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents.

Competencies

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict