[Hiring] Inside Sales Specialists @Sequel Med Tech

Role Description

The Inside Sales Specialist is responsible for selling the twiist portfolio of products to customers with a consultative approach and collaboration with internal stakeholders and external partners to provide the best possible customer experience.

• Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.
• Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts.
• Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors.
• Manage incoming queue calls, addressing customer inquiries and providing information about products and services.
• Work to understand customers' underlying needs or issues and provide tailored information and solutions.
• Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.
• Manage communication with customers throughout their product journey, ensuring a positive and professional experience.
• Perform all required documentation and data entry in Salesforce.
• Maintain up-to-date knowledge of industry trends and competitive products.
• Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding.
• Offer feedback on process improvements to enhance sales and customer experience.

Qualifications

• Bachelor’s degree, or equivalent combination of education and experience.
• 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.

Requirements

• Sales experience in a medical or health-related environment is preferred.
• Knowledge of diabetes and experience supporting customers with diabetes is preferred.
• Experience supporting customers through the pharmacy channel is preferred.
• Bilingual Candidates preferred.
• Experience providing remote support, particularly in a regulated environment.
• Experience with Salesforce CRM preferred.
• Prior B2B or B2C experience preferred.
• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
• Delivers oral and written communications that make an impact and persuade their intended audiences.
• Effectively handles interactions at all levels and appropriately responds to sensitive situations.
• Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.
• Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.
• Effectively handles multiple challenges or tasks through prioritization and multi-tasking.
• Position remotely based, but requires occasional travel to home office in Marlborough, MA.

Benefits

• Automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting.
• Capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
• Access to a variety of Meritain health insurance plans.
• Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
• Comprehensive benefits package includes vision and dental coverage.
• Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care.
• Employer-paid short-term disability and life insurance.
• Flexible PTO, generous paid holidays, and Flex Time options.
• A culture built on hard work, fun, and genuine support.