[Hiring] Inside Sales Specialist @CIBT

Role Description

The Inside Sales Specialist role is critical in bridging marketing activity with sales execution. The successful candidate will generate and manage marketing-qualified leads (MQLs), conduct proactive outreach, book appointments for senior sales colleagues on larger enterprise opportunities, and directly sell to small-to-medium enterprise (SME) clients. The successful candidate will also play an active role in supporting marketing initiatives and ensuring accurate sales pipeline management through Salesforce.

Key Responsibilities

• Lead Management & Prospecting
  • Follow up on marketing-qualified leads (MQLs) promptly and professionally.
  • Conduct outreach to new prospects via outbound calls, emails, and digital channels, with a minimum of 75 outreaches per week.
  • Qualify prospects effectively and identify potential opportunities for SME sales or referral to senior sales colleagues.
• Sales Execution & Account Management
  • Assist in selling to small and medium-sized SME clients, typically between 10 and 150 matters per year.
  • Support the contract signing process for SMEs and ensure a smooth client handover.
  • Collaborate with local operations teams to implement new accounts, ensuring service readiness and client satisfaction.
  • Maintain accurate and timely updates in Salesforce CRM, including pipeline, opportunity stages, and activity tracking.
  • Monitor KPIs and contribute to the team’s overall revenue targets.
• Marketing & Events Support
  • Follow up with event attendees and digital marketing campaign respondents to convert interest into opportunities.
• Collaboration & Continuous Improvement
  • Work closely with senior sales team members to identify cross-sell and upsell opportunities within existing accounts.
  • Share insights from client interactions to help refine go-to-market strategies.
  • Stay up to date on trends in global mobility, relocation, and immigration to communicate value to prospects and clients.

Key Performance Indicators (KPIs)

• 75 outbound touches, including calls and emails, per week.
• 2 qualified appointments booked per week for senior sales.
• Accurate, timely, and complete CRM data entry in Salesforce.

Candidate Profile

• Driven, people-focused individual who thrives in a fast-paced sales environment.
• Strong communication skills, curiosity, and a results-driven mindset.
• Strong conversational and interpersonal skills, with the ability to engage prospects and build rapport quickly.
• Active listener who understands client needs and tailors conversations accordingly.
• Coachable, with a growth mindset and willingness to learn, take feedback, and continuously improve.
• Goal-oriented and results-driven, with motivation to meet and exceed targets consistently.
• Highly organised, with the ability to manage multiple leads, tasks, and priorities effectively.
• Tech-savvy, with experience using Microsoft Office, including Teams, Excel, Word, and PowerPoint, and comfort navigating administrative systems.
• Proven performer with a track record of hitting and surpassing individual or team goals.
• Self-starter with team spirit, able to work independently while contributing to team success.
• Relationship-builder with strong ability to engage a range of stakeholders, from small businesses to enterprise-level clients.

Benefits

• Remote working model
• 25 days annual leave plus bank holidays
• Private healthcare (single cover)
• Auto-enrolment pension scheme (3% employer contribution / 5% employee contribution)
• Life assurance (4x annual salary)
• Eyecare vouchers
• Enhanced sick pay and family leave
• Perkbox rewards & benefits platform
• Employee referral program
• Recognition awards (Above & Beyond)
• Long service awards