[Hiring] Inside Sales Representative @CVS Health

Role Description

Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition, the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to:

• Questions related to plan benefits
• Product and services offerings
• Resolving any issues with respect to the utilization of the product

The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.

Qualifications

• 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)

Requirements

• Acquisition of new members via inbound and outbound calls
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask, and effectively use computer while interacting with prospects and members via phone
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

Accountabilities

• Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
• Contacting prospective members within the time limit outlined in the annual performance plan.
• Achieving the member retention rate as outlined in the annual performance plan.
• Highest levels of member satisfaction as measured by various member surveys and member retention rate.
• Expert level understanding of products, services, and processes offered by the company.
• Ability to pass on an annual basis:
  • American Health Insurance Plans (AHIP)
  • Continued Education (CE’s)
  • Product Certification
  • Required Security and Compliance
  • Client/Carrier Certifications
  • Any required CMS Certifications

Preferred Qualifications

• Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start date
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude)
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations without use of calculator

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $15.00 - $24.23. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Additional details about available benefits are provided during the application process.

Application Window

We anticipate the application window for this opening will close on: 12/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.