[Hiring] Inside Sales Representative @Yelp, Inc

Role Description

Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones. At this time we are not considering candidates in the Bay Area.

Yelp was created to connect people with great local businesses. As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow.

People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment.

Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.

What you'll do:

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
• This role is 100% phone based and fast-paced by nature.
• You'll work one of the following schedules (in your local time), or as otherwise determined by your manager:
  • 7:30 a.m. to 4:30 p.m.;
  • 8:30 a.m. to 5:30 p.m.;
  • 9:30 a.m. to 6:30 p.m.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners, all organized in our CRM (Salesforce).
• Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule.
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs.
• Ask probing questions, overcoming customer objections and rejection will be critical to your success.
• You’ll master quick close techniques to exceed individual goals.
• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
• Track and manage your daily goals to ensure results are met. It is a numbers game and you’re here to win.

Qualifications

• You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement - you don’t take rejection personally.
• Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.
• You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
• You’re naturally curious and like to ask as many questions as it takes to find the answer.
• You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting.
• You are committed to a high standard of integrity and being a team player is important to you.
• You’re determined, a persuasive communicator and resilient - show us your grit!
• You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others - you can’t wait to show everyone the value of Yelp.
• You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.

Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree.
• No fear of the phone and prepared to make a high volume of outbound dials, daily.
• General computer and email proficiency - we use Google Suite and provide a Macbook laptop.
• A work environment free of distractions.
• Open to feedback and willing to implement for areas of improvement.
• Strong, engaging interpersonal skills.
• Ability to effectively prioritize tasks and manage independently without oversight.
• Must possess current US work authorization.

Benefits

• The starting base salary for this role is $37k annually.
• This role is also eligible to earn uncapped commission.
• Average year 1 on target annual compensation for this role is around $50k, which includes base salary and commission assuming minimum performance expectations are met.
• Top performers have the opportunity to significantly exceed target earnings.
• Available your first day: Full medical, vision, and dental.
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure.
• 7 paid wellness days, 12 paid holidays, 1 floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness reimbursement.
• Health Savings, Flexible Spending and Dependent Care accounts.
• 401(k) retirement savings plan with employer match.
• Employee stock purchase plan.