[Hiring] Inside Sales Representative @Nevada Heat Treating LLC

Role Description

The Inside Sales Representative is responsible for supporting customers and the broader outside sales team by facilitating customer communication, order entry, quote/opportunity management, and general project level administration. Commitment to and support of the Company Core Values are key to success in this position.

Essential Duties and Responsibilities:

• Support the outside sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
• Function as account owner for small to mid-size customers with support from Business Development Executive’s situationally, including price setting within guidelines.
• Answer and return customer phone calls and emails.
• Troubleshoot, research, resolve and escalate issues as necessary.
• Research customer complaints and support sales team in resolution.
• Collaborate with PM’s, Engineering, and Operations regularly to best serve the customer.
• Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc.
• Other duties as assigned.

Qualifications

• Excellent attention to detail.
• High school diploma.
• 2+ years of experience using Microsoft Office.
• 2+ years of inside sales experience.
• A&D Customer experience.
• 2+ years of experience using a CRM software, such as Salesforce.
• 2+ years of experience using an ERP software entering Sales Orders.
• Familiarity with working in a manufacturing environment.
• Excellent communication skills, both written and oral.
• Must be adaptable to a changing work environment and competing demands.
• Must be capable of working with minimal supervision.

Requirements

• Ability to lift and/or move up to 10 pounds frequently and occasionally lift and/or move up to 50 pounds.
• This position requires repetitive hand/wrist activities.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this position, the employee is regularly exposed to moving mechanical parts.
• Computer skills are sufficient to log in and out of ERP and Payroll time tracking software.

Benefits

• Actively supports and complies with Vitesse Systems objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement, transparency, and collaboration.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours and overtime. Must be able to work overtime in the evenings and weekends, with or without advanced notice.
• Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

Company Description

Vitesse Systems optimizes the functionality of antenna and thermal management systems for the advancement of next-generation Radar, Electronic Warfare, and C4I (Command, Control, Communications, Computers, and Intelligence) systems.

Vitesse Systems prides itself on the solutions we provide to our customers, as well as the incredible team of dedicated people we employ.